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Solved: CD-ROM drive missing


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roster's Avatar
roster roster is offline
Member with 14 posts.
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Join Date: May 2007
Location: Australia
Experience: Intermediate
23-Jan-2013, 09:03 AM #1
Solved: CD-ROM drive missing
After working well for more than a year, my CD-ROM drive is not seen in Windows Explorer (even after I insert a disc). In Control Panel\Hardware and Sound\Devices and Printers, there is a yellow "!". If I right-click and run Troubleshooter, it tries to reinstall the device driver - but fails (the Troubleshooter report says Completed, but the Notification bubble says Failed to install driver). After trying to reinstall the driver, the Troubleshooter says "CD-ROM Drive has a driver problem" and "Problem with PnP devices - Detected". Under detection details, it says "There is a problem with the driver for CD-ROM Drive. The driver needs to be reinstalled.
Device information. Name: CD-ROM Drive ID: IDE\CDROMMATSHITA_DVD-RAM_UJ892AS________________1.21____\4&A4B6A57&0&0.1.0"
The are no drivers to install when I check for Windows Updates.
I'd be very grateful for advice. Thank you.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU M 620 @ 2.67GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 7861 Mb
Graphics Card: Intel(R) Graphics Media Accelerator HD, -293 Mb
Hard Drives: C: Total - 229338 MB, Free - 92213 MB;
Motherboard: Sony Corporation, VAIO
Antivirus: Norton Internet Security, Updated and Enabled

Last edited by roster; 23-Jan-2013 at 09:37 AM.. Reason: I forgot to say that the drive worked previously
roster's Avatar
roster roster is offline
Member with 14 posts.
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Join Date: May 2007
Location: Australia
Experience: Intermediate
23-Jan-2013, 07:27 PM #2
This fixed the problem:

Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.

http://answers.microsoft.com/en-us/w...c4f4d2f?page=2
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