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Solved: problem installing new itunes


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Ghaleon's Avatar
Ghaleon Ghaleon is offline
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08-Sep-2005, 11:42 AM #1
Solved: problem installing new itunes
Hi. I just downloaded the newest version of itunes (version 5.0.0.35) and when it says 'copying new files,' I receive this error:

error 1316. A network error occured while attempting to read from the file c:\windows\installer\itunes.msi

I hit 'ok' and it says 'rolling back action' and I get this error:

Error: -1603 fatal error during installation
consult windows installer (msi.chm) or MSDN for more information

Any help would be greatly appreciated. Thanks.
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Sirjun Sirjun is offline
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21-Sep-2005, 12:07 PM #2
I had problem installing itunes 5. (I'd unistalled a previous version) Finally solved the fatal error issue by unistalling quick time & installing itunes version 4.9 then updating to version 5. hope this helps!
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Dialted Dialted is offline
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27-Sep-2005, 10:15 AM #3
Quote:
Originally Posted by Sirjun
I had problem installing itunes 5. (I'd unistalled a previous version) Finally solved the fatal error issue by unistalling quick time & installing itunes version 4.9 then updating to version 5. hope this helps!
I'm having this same exact problem, anyone help?
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Serge_N_Gin Serge_N_Gin is offline
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28-Sep-2005, 09:06 AM #4
I too had big problems recently when I tried to instal iTunes5 after downloading it.

I deleted QuickTime and iTunes5 then re-installed QuickTime from a CD Single which had the video filmclip including a QuickTime installation.

Then I re-downloaded iTunes5 and re-installed it, this time without a hitch.

I know there has been a lot of anger over Apples release of a faulty iTunes download/update, and as far as I can gather Apple has fixed the problem

So, I recommend a fresh download/instal of iTunes/QuickTime.
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grant2801 grant2801 is offline
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14-Oct-2005, 05:51 AM #5
Try the microsoft installer clean up utility -
look at article 290301 on the microsoft web site
run this and clean up quicktime and itunes ONLY.
then restart pc and try installing itunes
Ghaleon's Avatar
Ghaleon Ghaleon is offline
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14-Oct-2005, 04:23 PM #6
that did the trick. Thanks alot.
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bugmenot bugmenot is offline
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20-Oct-2005, 02:16 AM #7
Quote:
Originally Posted by grant2801
Try the microsoft installer clean up utility -
look at article 290301 on the microsoft web site
run this and clean up quicktime and itunes ONLY.
then restart pc and try installing itunes
Just wanted to bump this and say that this solved my problem too!
Thanks a lot, that took *a lot* of googling.

Word of warning: I know that the reason my install turned sour was Quicktime Alternative. I de-installed the codec pack and after that I couldn't use iTunes or Quicktime anymore.

No replies please. I do bugmenot.com, just wanted to say thanks
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