Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Multimedia Multimedia
Search Search
Search for:
Tech Support Guy > > >

Solved: Nero Express and Start Smart


(!)

chuck-HD's Avatar
chuck-HD has a Photo Album
Member with 1,864 posts.
THREAD STARTER
 
Join Date: Jun 2005
Location: North Central, Pennsylvania
Experience: Yes..But not in computers.
10-Mar-2007, 03:04 PM #1
Solved: Nero Express and Start Smart
Hi, I want to use a certain part of Nero and it says some files are missing, reinstall the CD. When I try to install the CD it installs to a place that won't accept it. It says That there are files already there and installing nero will erase the files. Every place I choose to install it says the same thing. How can I install the missing files without losing files I already have. It doesn't tell me which files will be deleted.
Confused,
chuck-HD
bonk's Avatar
Account Disabled with 11,098 posts.
 
Join Date: Sep 2005
Location: Krypton
Experience: Ask My Computer It Knows Everything
10-Mar-2007, 03:10 PM #2
I would uninstall Nero from Add/Remove programs then restart....then install Nero and checking and applying all Nero updates from their site.
stantley's Avatar
Computer Specs
Member with 6,974 posts.
 
Join Date: May 2005
Location: Pittsburgh PA USA
Experience: Advanced
10-Mar-2007, 03:30 PM #3
You can also go to here for Nero 7 http://www.nero.com/nero7/enu/Clean_Tools.html here for Nero 6 http://www.nero.com/nero6/enu/Clean_Tools.html and get the Nero clean tools.

When I had a problem reinstalling Nero 6, I ran the General CleanTool and it installed OK after that.
chuck-HD's Avatar
chuck-HD has a Photo Album
Member with 1,864 posts.
THREAD STARTER
 
Join Date: Jun 2005
Location: North Central, Pennsylvania
Experience: Yes..But not in computers.
10-Mar-2007, 04:47 PM #4
Quote:
Originally Posted by stantley
You can also go to here for Nero 7 http://www.nero.com/nero7/enu/Clean_Tools.html here for Nero 6 http://www.nero.com/nero6/enu/Clean_Tools.html and get the Nero clean tools.

When I had a problem reinstalling Nero 6, I ran the General CleanTool and it installed OK after that.
I'll try these. I can't find nero, but it's there somewjere.
Thanks
chuck
chuck-HD's Avatar
chuck-HD has a Photo Album
Member with 1,864 posts.
THREAD STARTER
 
Join Date: Jun 2005
Location: North Central, Pennsylvania
Experience: Yes..But not in computers.
10-Mar-2007, 05:40 PM #5
Quote:
Originally Posted by stantley
You can also go to here for Nero 7 http://www.nero.com/nero7/enu/Clean_Tools.html here for Nero 6 http://www.nero.com/nero6/enu/Clean_Tools.html and get the Nero clean tools.

When I had a problem reinstalling Nero 6, I ran the General CleanTool and it installed OK after that.
I went to the website and it will work but I don't have my serial number. I went to the registry to find it as it says on the page but I have everything but the word infoat the end
HKEY_LOCAL_MACHINE \ SOFTWARE \ Ahead \ Nero-Burning Rom \ Info” Without the word info, I can't retrieve my serial number.
chuck.
stantley's Avatar
Computer Specs
Member with 6,974 posts.
 
Join Date: May 2005
Location: Pittsburgh PA USA
Experience: Advanced
11-Mar-2007, 08:52 AM #6
I found my serial number in HKEY_LOCAL_MACHINE\SOFTWARE\Ahead\Nero-Burning Rom\Info

The same number is also in

HKEY_LOCAL_MACHINE\SOFTWARE\Ahead\Nero Fast CD-Burning Plug-in and

HKEY_LOCAL_MACHINE\SOFTWARE\Ahead\NeroVision\Info

so you might try looking there.

If you have the original install disk or if you registered your copy with Nero you could find it there.
chuck-HD's Avatar
chuck-HD has a Photo Album
Member with 1,864 posts.
THREAD STARTER
 
Join Date: Jun 2005
Location: North Central, Pennsylvania
Experience: Yes..But not in computers.
11-Mar-2007, 01:30 PM #7
Hi, I'll check these places and see if I can find them.
Thanks,
chuck.
chuck-HD's Avatar
chuck-HD has a Photo Album
Member with 1,864 posts.
THREAD STARTER
 
Join Date: Jun 2005
Location: North Central, Pennsylvania
Experience: Yes..But not in computers.
11-Mar-2007, 03:00 PM #8
Quote:
Originally Posted by stantley
I found my serial number in HKEY_LOCAL_MACHINE\SOFTWARE\Ahead\Nero-Burning Rom\Info

The same number is also in

HKEY_LOCAL_MACHINE\SOFTWARE\Ahead\Nero Fast CD-Burning Plug-in and

HKEY_LOCAL_MACHINE\SOFTWARE\Ahead\NeroVision\Info

so you might try looking there.

If you have the original install disk or if you registered your copy with Nero you could find it there.
Hi, I have some good news, and some good news. 1. I took a chance and installed from the disc. It only deleted the files that were going to be installed again. # 2.
The reinstall was successful and everything is operational. You guys gave me the courage to venture ahead. Thanks
chuck
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑