[Princapesa]

Here is my problem: The tape will not insert into the camera. When the tape cavity is empty, the cavity closes and the camera is ready to operate (except for the message that there is no tape). When a tape is inserted into the cavity, however, the cavity remains stuck open and no further operation of the camera can be performed. HELP PLEASE. No matter what we do, we cannot get the tape to go into the camera. We have taken the battery out of the camera and reinserted it; we have tried a number of different tapes and different batteries and used ac instead of a battery. Nothing will load the tape. We have tons of tapes of our darling boy that we have been transferring to DVD, and if I can't play the tape, we won't be able to view them, let alone transfer them. Please don't tell me to take it to a Sony repair center. I have had enough trouble with this camera and Sony's service to last a lifetime. By the way, this camera is a replacement from Sony for the original "lemon" that we first purchased. Both were brand new when recieved. The model is a DCR-TRV120. Thank you for any help! P.S. The error code is C:31:40

[sup2a]

i think you should probably take this to the hardware section, because it seems to be the camera thats the problem

[Princapesa]

Thanks Sup2a, I needed help choosing a section but didn't know how to ask and just took a guess. You were nice to guide me. Princapesa

[Cookiegal]

Actually, the Hardware forum is for computer hardware. I think Multimedia is the best place for this or possibly Miscellaneous Tech.

[sup2a]

ok sorry then

[Cookiegal]

No problem. It's not always obvious.

[linskyjack]

I hate to tell you this but you have a major problem and unfortunately, your only recourse is to take it to Sony Repair. Yes, Sony Repair and everything related to Sony customer service is horrible.