[albersh]

HI
the problem I have is that every time that I insert a CD drive I get ablue screen can someone help me with this problem?

[dfrangello]

I need to know the 0x error of the bluescreen. Next time you get it, write down the number similar to "0x0000000F3"

Or you can do a google search of it yourself and troubleshoot it, either way, without that, you're helpless.

[albersh]

ok that was easy just had to inser a cd :s

On the top it said APC_INDEX_MISMATCH

then it said
Stop: 0x00000001 (0x8260A510, 0x00000000, 0x0000FFFF, 0x00000000)


then when i restarted the computer the recovery box said that i think is sais the same that on the blue screen.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1
BCP1: 8260A510
BCP2: 00000000
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini120708-01.dmp
C:\Users\Alberto\AppData\Local\Temp\WER-75270-0.sysdata.xml
C:\Users\Alberto\AppData\Local\Temp\WER76F.tmp.version.txt

[dfrangello]

Gotcha.. found your best solution.. wish there was a quicker way, but unfortunately you'll have to go through this process..

http://www.geekswhoknow.com/articles...x_mismatch.htm

Personally, I would do #6 last.