[rashafuller]

Windows XP Media Center Edition 2002 Service Pack3

Issue: Cannot play DVDs in Media Center or Windows Media Player. I receive error code: C00D116A. Everything was working fine until one day it just quit. I have not installed any programs since purchasing the computer but I would like not to have to restore back that far. When I first began troubleshooting this issue I noticed that there was an ! next to the DVD drive. I allowed Microsoft to fix it for me with the Fix It application. That issue was resolved, however I am still unable to play DVDs. Below is a snap shot of my system information as well as a snap shot of the before and after the Fix it from Microsoft:



System Information



Before and after Fix it (last two commands at bottom of snapshot)


attatched file with snapshots just in case they don't show in post

[Megabite]

Does the drive play CDs?

Does it showup in device manager without any !!!...?

Take a look at it in Device Manager and see what model it is and then go to the link below to see if any firmware updates apply to it

http://support.dell.com/support/down...&catid=&impid=

[rashafuller]

yes it plays CDs

[rashafuller]

Checked for firmware updates, none.

[Megabite]

Well you could try the dreaded Restore.....but it could be a faulty DVD part of the drive