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jstewart8325 · 04-Nov-2009, 03:11 PM #1

I have a Compaq laptop running Vista. I put a CD in the drive and it will not read. I have tried different CDs and DVDs and it just does not recognize them. I also tried to burn a CD and it shows there is not a drive. I went to the device manager and found this message under my CD/DVD
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
PLS HELP! I use this drive regularly and I need it! I have no clue what to do.
Pls reply with some help.

midders · 04-Nov-2009, 03:37 PM #2

Try deleting the drive from device manager and then rebooting. If the problem is still present, try visiting the Compaq support site and downloading the latest drivers for your system.

Slainte

midders

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