[kconawa]

Upgraded to Itunes 8.2, and now I can't burn CDs anymore. From all the Google results, it appears that this is a common problem. I've read a number of the closed threads here, but I haven't been able to find a solution (I don't have the deamon software others have mentioned).

Ran diagnostics, and this is the result. Can you help? Thanks!

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Hewlett-Packard Presario C300 (RH210UA#ABA)
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL Not Available
Apple Mobile Device 2.5.0.31
Apple Mobile Device Driver 1.24.0.0
Bonjour 1.0.6.2 (118.5)
Current user is an administrator.
The current local date and time is 2009-11-11 00:59:22.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
　
**** External Plug-ins Information ****
No external plug-ins installed.
**** CD/DVD Drive Tests ****
LowerFilters: Pfc (2.5.0.204), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
Force Optical Power Calibration before burn is turned on in the preferences.
The last failed audio CD burn had error code 4200(0x00001068). It happened on drive E: TSSTcorp CDW/DVD TS-L462D on CDR media at speed 24X.
　

Thank you!

[lawson_jl]

If you really did Google and read "a number of threads" then have you tried any of the suggestions yet? You likely have a upper & lower filter issue.

[kconawa]

Yes...it appeared that the most common fixes were 1) switching my account to admin, and 2) checking to see if I had installed the deamon software. Also tried a few others which walked you through deleting certain files on your C drive...however I didn't have the files in the folders the solutions referenced. Can you point me to the "upper and lower filter" solution?? Thanks for your help.

[lawson_jl]

http://support.apple.com/kb/HT2615?viewlocale=en_US

[kconawa]

Followed the instructions on the link you gave to edit the upper and lower filters, but still no luck...any other recommendations?? Thanks.