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LG LD550 TV Doesn't Maintain Wireless Connection to Internet


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03-Aug-2011, 07:11 PM #1
Angry LG LD550 TV Doesn't Maintain Wireless Connection to Internet
I recently purchased an LG 42" LD550 Flat Screen TV. This TV is supposed to wirelessly connect to the Internet in order to stream Netflix, YouTube, Vudu, etc. I've purchased and connected the required LG AN-WF100 USB Adapter (dongle). My desktop computer is a Dell Studio XPS 435T/9000. My router is a D-LINK WBR-1310.

The TV simply won't maintain a connection with my network. Sometimes it will find the network just fine for several days -- then it disappears (in the list of networks, only my neighbors' networks show up, not mine).

I follow the steps in the LG manual: I go to "Network" and select "Wireless"

It then shows the AP List. My AP (SSID) is almost NEVER listed, but when it occasionally is, I select it and type in my Security Key. It then proceeds to scan, and 95 percent of the time, it comes back with the error message, "Connection is Failed. Going Back to the List". The other 5 percent of the time, it ACTUALLY CONNECTS for a while (sometimes a few minutes, sometimes a few days). Then it disappears, and the whole cycle starts again

It's been a week now since I actually got connected!

Does anyone know what is causing this? Is it the TV or the router? My router works with other devices (laptop, Nook eReader, second desktop computer), so it HAS to be set up right, doesn't it?

The entire reason for buying the TV was so that I could wirelessly stream from the internet, and I feel cheated.

Please Help!

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03-Aug-2011, 07:51 PM #2
You're sure that none of the other networks are interfering with yours?

The TV is getting a strong signal--not just a weak or marginal one?

What encryption are you using? Have you tried w/o encryption?
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03-Aug-2011, 08:21 PM #3
How would I know if any of the other networks are interfering with mine? Is there a way to tell?

And how would I know if the TV is getting a weak signal? If so, what do I do about it?

My encryption is WPA/TKIP.

Forgive me for my ignorance , but I'm completely network illiterate

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03-Aug-2011, 08:29 PM #4
I have no idea what, if any, tools you have on the TV. If you have a laptop running Windows that you can place close to where the TV's wireless antenna is Xirrus is a good Wi-Fi tool. For help ...

Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector.
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03-Aug-2011, 09:11 PM #5
I'm attaching the Networks page from Xirrus.

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LG LD550 TV Doesn't Maintain Wireless Connection to Internet-network.jpg  
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03-Aug-2011, 10:09 PM #6
But the networks part was cut off?
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04-Aug-2011, 12:35 PM #7
Sorry! Here's everything. Is this what you need? (Told you I was illiterate )
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04-Aug-2011, 01:03 PM #8
A signal strength of -73 dBm is marginal--you may get a connection, but it may be unstable. You can read the Xirrus user manual for more info.

See if you can move the TV or router, either closer or to avoid an obstacle, to get a stronger signal.
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04-Aug-2011, 02:07 PM #9
Neither of those suggestons is practical. The TV's upstairs in the living room, and the router is downstairs in my office, connected to my computer. Would it pay to get a new router? Are some routers stronger than others?

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06-Aug-2011, 02:22 PM #10
Anybody??
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