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Wired Connection "Network Cable Unplugged"


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radmanelite's Avatar
radmanelite radmanelite is offline
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27-Aug-2011, 07:50 PM #1
Wired Connection "Network Cable Unplugged"
I have been trying (unsuccessfully), to connect to the wired connection in my dorm room. The wifi is working, but slow, and other people in our suite have fast wired connections. But when I go and try to connect with wired, my laptop says "Network Cable Unplugged". My network card is a PCIe GBE Family Controller with the 7.39.121.2011 driver. I run ipconfig/all, and I get this:

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : [school].edu
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-21-5D-C5-FD-52
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.83.53.164(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.192.0
Lease Obtained. . . . . . . . . . : Saturday, August 27, 2011 5:24:02 PM
Lease Expires . . . . . . . . . . : Sunday, August 28, 2011 12:12:12 AM
Default Gateway . . . . . . . . . : 10.83.0.5
DHCP Server . . . . . . . . . . . : 131.91.213.231
DNS Servers . . . . . . . . . . . : 131.91.214.48
131.91.40.116
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-24-8C-11-C9-7F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

My laptop is a Asus G50VT, if that helps. Any help would be appreciated. I have already rollbacked/updated the drivers, restarted the computer, and ruled out the possibility of my ethernet cord or wall outlet.
dlsayremn's Avatar
dlsayremn   (David) dlsayremn is offline
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27-Aug-2011, 08:01 PM #2
Could be a bad cable. Does the cable work with a different computer?
Make sure your wireless is turned off when you try the ethernet connection.
Also check your firewall settings to be sure Local Area Connection is allowed.
Windows Firewall - Device Manager, Windows Firewall, Advanced tab; box next to Loacal Area Connection checked.
radmanelite's Avatar
radmanelite radmanelite is offline
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27-Aug-2011, 08:19 PM #3
Quote:
Originally Posted by dlsayremn View Post
Could be a bad cable. Does the cable work with a different computer?
Make sure your wireless is turned off when you try the ethernet connection.
Also check your firewall settings to be sure Local Area Connection is allowed.
Windows Firewall - Device Manager, Windows Firewall, Advanced tab; box next to Loacal Area Connection checked.
No luck. My ethernet cable works with other computers
I tried turning off and disabling my wireless connection before inserting the ethernet cord
In addition, the Windows Firewall allows the LAN connection.

2 Notes: I have not used the wired connection before. Also, I do have Norton Security Suite; don't know if that is the problem.
TerryNet's Avatar
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28-Aug-2011, 09:50 AM #4
Some laptops turn off the ethernet if it is not used at boot. So, make sure the cable is plugged in before you turn the machine on.

Norton (at least some products) have different settings for wireless and wired, so could be the problem. To be sure it is not the culprit you could uninstall it, run Symantec's Norton Removal Tool, and then reinstall after testing. There are instructions on that link for making sure you have your Product Key for reinstallation.
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radmanelite's Avatar
radmanelite radmanelite is offline
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28-Aug-2011, 11:05 AM #5
Quote:
Originally Posted by TerryNet View Post
Some laptops turn off the ethernet if it is not used at boot. So, make sure the cable is plugged in before you turn the machine on.

Norton (at least some products) have different settings for wireless and wired, so could be the problem. To be sure it is not the culprit you could uninstall it, run Symantec's Norton Removal Tool, and then reinstall after testing. There are instructions on that link for making sure you have your Product Key for reinstallation.
Still no dice. I uninstalled Norton and restarted my computer with no Norton, No Windows Firewall, and Wireless off while having my ethernet cable plugged in. And it still won't recognize my ethernet cable. Any other solutions. I have already tried resetting my TCP/IP and IPv4 and 6 in the cmd window.
TerryNet's Avatar
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28-Aug-2011, 11:26 AM #6
Sounding like a defective ethernet adapter. I don't know what else to try, other than to get a USB ethernet adapter.
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Tags
cable, ethernet, network, unplugged

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