Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Search Search
Search for:
Tech Support Guy > > >

dns server help


(!)

Karenlolz's Avatar
Karenlolz Karenlolz is offline
Junior Member with 4 posts.
THREAD STARTER
 
Join Date: Jul 2011
07-Sep-2011, 02:47 AM #1
Exclamation dns server help
alright so my problem is my cable modem.i have a ubee wireless cable modem from my isp timewarnercable.i moved recently but still had this problem before.whenever i try to connect to the internet it says cannot connect to the dns server. It will show in the network connections local only no internet access.i have reset my modem while on and off,i also held it down one minute.i have unpluged it and replugged i lost count how many times.i used command prompt to flush dns and check configuration.i am not sure what to do to get my internet back.the tech guy installed it without a computer so there has to be a way to do that like he did.any tips on how to help?
dlsayremn's Avatar
dlsayremn   (David) dlsayremn is offline
Computer Specs
Member with 1,852 posts.
 
Join Date: Feb 2008
Location: Louisville,KY
Experience: Intermediate
07-Sep-2011, 08:02 AM #2
What model is the modem?

From a JohnWill post.
Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.

Microsoft MVP - User Desktop Experience
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
dns, internet, timewarnercable, ubee, windows 7

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑

Content Relevant URLs by vBSEO 3.3.2