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Media Disconnected - cannot obtain new ip address


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itsmsbrat2u's Avatar
itsmsbrat2u itsmsbrat2u is offline
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19-Oct-2011, 06:28 AM #1
Unhappy Media Disconnected - cannot obtain new ip address
Hello, Im not sure if this is in right category, but i guess it will be seen regardless

Anyway, I have an hp desktop pc, running windows 7, with high speed cable connection.. Im attempting to obtain a new ip address.. but when I go to command prompt, and type in ipconfig/release, I get an error telling me that "No operation can be performed on Local Area Connection 2 while it has its media disconnected"

Im not sure what this error means. Can anyone help?
TerryNet's Avatar
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19-Oct-2011, 10:28 AM #2
The error means that with 'Media disconnected' you have no IP address to release.

I'm assuming that your real issue is an inability to get a connection. If that's a good assumption ...

What is the brand and model of your modem? What is the brand and model of your router, if you have a separate unit?

The inability to get a connection could be because you did not power cycle (unplug for 30 seconds) the modem when switching the device connected to it, or a defective cable or a defective NIC.

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
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