Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Connected to internet, but web browsers not working


(!)

mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
19-Oct-2011, 09:35 PM #1
Connected to internet, but web browsers not working
I can connect wirelessly at home, yahoo messenger and skype work, but google chrome nor firefox are working. this happened after windows 7 blue screened.

I can connect to my mom's wireless network but then it says No internet access....

at wits end!

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Megan Ben> IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : MeganBen-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 00-26-C7-8E-9E-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-C7-8E-9E-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 00-26-C7-8E-9E-02
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::45be:3e3a:6c74:d136%15(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.209.54(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 369108679
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-FE-A6-B6-60-EB-69-3D-FF-86

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 70-F3-95-94-3E-AA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{6F9B5327-A301-4DD4-A3EF-51CD5A0D3BD2}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3DDC16C8-B5E4-41DC-B0AA-B1F92CC4A663}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3F2B32F1-ED52-4724-8B13-AB0414398A91}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{03D505FE-D209-4D56-8B7B-7B705C79821C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Megan Ben>
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,009 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
20-Oct-2011, 05:05 AM #2
Quote:
this happened after windows 7 blue screened.
i don't suppose you remember or made a note of the error

whats the make and model of the PC - it maybe worth re-installing the adapter driver

do you have any security suite on the PC or time limited security suites like norton or mcafee etc

can we see an xirrus screen shot and also do a tcp/ip reset


------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------
------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/0047...etup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi...uide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
21-Oct-2011, 12:55 AM #3
Exclamation hope i did this right!
Thank you so much for your quick and detailed reply!!

I unfortunately did not make note of the error - terrible rookie mistake, i know

Make and model: HP Pavilion dv7 Notebook PC (quick side-note, when laptop initially boots it comes up to an HP "Splashtop", I can browse the internet and check email here!! but once I load Windows 7, none of the browsers recognize internet )

I have Webroot Internet Security Complete.

I followed your first set of instructions (tcp/ip reset), rebooted, then downloaded Xirrus (via mom's laptop which I'm on now - used flash drive to install onto my very sick laptop). And now I'm going to attempt to load the screen shot of Xirrus.....
Attached Thumbnails
Connected to internet, but web browsers not working-xirrus102011.jpg  
mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
21-Oct-2011, 01:00 AM #4
ack! i forgot to post rest results - better late than never??

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\Windows\system32>netsh int ipv4 reset reset.log
Reseting Interface, OK!
Restart the computer to complete this action.


C:\Windows\system32>netsh int ipv6 reset reset.log
There's no user specified settings to be reset.


C:\Windows\system32>
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,009 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
21-Oct-2011, 05:30 AM #5
Quote:
(quick side-note, when laptop initially boots it comes up to an HP "Splashtop", I can browse the internet and check email here!! but once I load Windows 7, none of the browsers recognize internet )
not aware of that facility - but sounds like something in startup is causing the issue

what security suite do you have or ever had on the PC - like Norton, mcafee

I would uninstall the adapter from device manager - reboot pc and let windows redetect and reinstall the adapter

wireless may not work in this format - but lets try

- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------
TerryNet's Avatar
Computer Specs
Moderator with 65,629 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
21-Oct-2011, 10:22 AM #6
Uninstall Webroot Internet Security Complete. If they have a Removal Tool to clean up run that. You can reinstall Webroot after testing.
mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
23-Oct-2011, 04:07 PM #7
Quote:
Originally Posted by etaf View Post

I would uninstall the adapter from device manager - reboot pc and let windows redetect and reinstall the adapter

wireless may not work in this format - but lets try

- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------
I'm sorry but what "adapter" - how do i uninstall the adapter? and do I do this while in safemode?

Thanks!
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,009 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
23-Oct-2011, 04:11 PM #8
did you uninstall webroot ?

http://support.webroot.com/app/answers/detail/a_id/1761

did safemode with networking work ?
mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
23-Oct-2011, 04:23 PM #9
Quote:
Originally Posted by etaf View Post
did you uninstall webroot ?

http://support.webroot.com/app/answers/detail/a_id/1761

did safemode with networking work ?

Have not uninstalled webroot yet - is that the adapter you were referring to?

Trying to start up in safe mode now - the only 2 options that came up were: Launch startup repair and Start windows normally"
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,009 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
23-Oct-2011, 04:32 PM #10
Quote:
Trying to start up in safe mode now - the only 2 options that came up were: Launch startup repair and Start windows normally"
you may have missed the time slot get to Safemode - only 2 seconds just before the windows logo

try again and keep tapping again
mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
23-Oct-2011, 04:38 PM #11
I have tried that 4 times now - I tap as it first turns on - it gets to HP's *Splashtop* and then I click start windows and start tapping like crazy again and it still makes it to windows gggrrrr
mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
23-Oct-2011, 04:42 PM #12
yea!!! finally caught it - starting in safemode with networking now....
mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
23-Oct-2011, 04:45 PM #13
It says connected to Ogle (my mom's wireless network) and under it says No Internet access - Google Chrome not connecting nor Firefox Mozilla - Skype works tho
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,009 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
23-Oct-2011, 04:49 PM #14
Quote:
Skype works tho
can you try with a cable connected to the router ?

lets also see this

------------------------------------------------------------------------

Remove any proxy settings
Check your browser's settings, remove or uncheck any proxy settings if found
http://www.library.kent.edu/page/14299

------------------------------------------------------------------------

i guess the next stage after that would be to remove webroot
but make sure you have all the details keys etc, if you want to re-install
mben81's Avatar
mben81 mben81 is offline
Computer Specs
Junior Member with 10 posts.
THREAD STARTER
 
Join Date: Oct 2011
Experience: Beginner
23-Oct-2011, 04:53 PM #15
Quote:
Originally Posted by etaf View Post

Remove any proxy settings
Check your browser's settings, remove or uncheck any proxy settings if found
http://www.library.kent.edu/page/14299
l
No Proxy already selected
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑