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Internet Connectivity Lost and Must Restart Computer for Access


pjohnson1223's Avatar
pjohnson1223 pjohnson1223 is offline
Junior Member with 2 posts.
Join Date: Dec 2011
28-Dec-2011, 08:32 AM #1
Internet Connectivity Lost and Must Restart Computer for Access
My mother's computer periodically loses internet connectivity. This happens regardless of the browser (IE or Firefox). She must restart her computer to get access again. This happens regardless of her internet connection. She uses verizon at her home and accesses through my wireless router when visiting. This also happens if she is on a public access network such as a hospital.

Her OS is Windows Vista.

It is not a problem with high memory usage. There are no other processes or applications running when this happens.

Any ideas how to fix it?

I'm pretty good at following instructions but don't know where to start...

Thanks for any help you can provide.
TerryNet's Avatar
Computer Specs
Moderator with 69,186 posts.
Join Date: Mar 2005
Location: Ottawa, IL
28-Dec-2011, 09:24 AM #2
Happens with both wireless and ethernet connections?

Please show for a good connection and for when internet access has been lost ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:


[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
Microsoft MVP - Windows Experience (since July 2010)
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