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error message media disconnected


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Karlita's Avatar
Karlita Karlita is offline
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Join Date: Feb 2012
Experience: Intermediate
16-Feb-2012, 02:43 PM #1
Question error message media disconnected
Im getting error message media disconnected I got a new modem from Rogers yesterday and now I cannot connect to the internet my old modem is giving the same error heres all the info below. I cannot call Rogers to resolve the issue as the internet is paid for by my employer
System Windows XP professional 2002 service pack 3
I have tried Ipconfig as well with release,renew, all
Winsock reset my access was denied
I have a Linksys Router and a SMC networks modem Im NOT using wireless the correct lights lit up on the modem and the router any suggestions on how to fix this please!

Windows IP Configuration
Host Name . . . . . . . . . . . . : L017850
Primary Dns Suffix . . . . . . . :corp.ads
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.ads
corporate
tsl.telus.com
tmi.telus.com
Ethernet adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media Disconnected
Description . . . . . . . . . . . : Carte Mini de reseau local san fil N 1510 DELL
Physical address . . . . . . . .: C4-17-FE-56-5D-9F

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : corp.ads
Description . . . . . . . . . . . : Intel <r> 82567LM Gigabit Network Connection
Physical Address. . . . . . . . . : 00-26-B9-B8-93-92
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.252
Lease Obtained. . . . . . . . . . : February 16, 2012 11:11:26 am
Lease Expires . . . . . . . . . . . : February 17, 2012 11:11:26 am

Ethernet adaptor {E7BD50C1-50A5-4D29-99FC-3398A4C6BCE2}:
Media State . . . . . . . . . . . : Media Disconnected
Description . . . . . . . . . . . : Check point Virtual Network Adapter For secureclient-securemote mini port
Physical Address . . . . . . . . . . . : 54-55-43-44-52-02

Ethernet Adater Cisco AnyConnect VPN connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Cisco AnyConnect VPN virtual Mini Port adaptor for Windows
Physical Address. . . . . . . . . : 00-05-9A-3C-7A-00
DHCP Enabled. . . . . . . . . . . : No
IP Address . . . . . . . . . . . . :0.0.0.0
Subnet Mask . . . . . . . . . . . :0.0.0.0
Default Gateway . . . . . . . . :

Ethernet adaptor Local Area Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Cisco AnyConnect VPN virtual Mini Port adaptor for Windows
Physical Address. . . . . . . . . : 00-05-9A-3C-7A-00
DHCP Enabled. . . . . . . . . . . : No
IP Address . . . . . . . . . . . . :0.0.0.0
Subnet Mask . . . . . . . . . . . :0.0.0.0
Default Gateway . . . . . . . . :
Cobra1337's Avatar
Cobra1337 Cobra1337 is offline
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Experience: Advanced
16-Feb-2012, 03:38 PM #2
How are you connected? Are you connected directly to the modem/router? Or is there a modem then a router? Are you TCP/IP settings set to DHCP on your network adapter?
Karlita's Avatar
Karlita Karlita is offline
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16-Feb-2012, 03:42 PM #3
Quote:
Originally Posted by Cobra1337 View Post
How are you connected? Are you connected directly to the modem/router? Or is there a modem then a router? Are you TCP/IP settings set to DHCP on your network adapter?
I am connected to the router and the modem is connect to the router. DHCP on the network adapter
Cobra1337's Avatar
Cobra1337 Cobra1337 is offline
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16-Feb-2012, 04:07 PM #4
Hmm...I don't know. Maybe it has something to do with the config of your router. Did you configure it yourself? Try unplugging the modem and then the router. See if that does anything. Also, do a "ipconfig /flushdns" in the command line.

You can always call Rogers and just say you are your employer. Otherwise, check your router settings. When you open a browser, what IP do you put to connect to your router? Check that your network cable is plugged in. Unplug it and plug it back in on both sides.

Ensure that your TCP/IP for IPv4 settings are set to the image I've attached: http://s9.postimage.org/cvn71zy1b/tcpsettings.jpg
KevzJD's Avatar
KevzJD KevzJD is offline
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Join Date: Oct 2010
Location: West midlands , Birmingham
Experience: MCDST, MCP, A+
16-Feb-2012, 08:58 PM #5
Media disconnected is normally to do with the actual physical wire. Try making sure the wire is tightly connected, if you're still having the same problem then try using a different wire and use a different port
tab1953's Avatar
tab1953 tab1953 is offline
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Experience: Intermediate
22-Feb-2012, 11:54 PM #6
Media Disconected
I had this same problem. Here is how I fixed it.
Turned off power to my cable modem (turn off your internet connection)
Turned off power to my router (lynksys)
Turned off my PC.
All are now off.
wait 5 minutes.

Turn on your cable modem. Let it boot up.
wait 5 minutes.
Turn on your router. Let it boot up.
wait minutes.
(the router and the cable modem talk to each other)
Turn on your PC. Let it boot up.
Wait about 10 minutes.
(The router is looking for the IP address. If it cannot find one,
it sends a request for one)
After about 10 minutes, click on your Internet Explorer, and open up your browser.
You should have internete conection.
This worked for me. I was then able to turn on my laptop as well, and it connected with no problems.

I had searched the internet for sollutios, and none of them worked. A guy in my office suggested this
sollution, and it fixed the issue without havig to change any settings on any of my hardware.
TerryNet's Avatar
Computer Specs
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Location: Ottawa, IL
23-Feb-2012, 06:44 PM #7
You appear to be connected to the router. What is your problem? Is it the VPN?
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