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Solved: Which is a better modem?


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Gajate's Avatar
Gajate Gajate is offline
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28-Mar-2012, 12:56 PM #1
Thumbs up Solved: Which is a better modem?
Trouble with Comcast and their choice of modem/gateway.

I upgraded to 50/10 and Comcast said that i needed to have installed the Arris TG862G which is a combo modem/router. The tech came out and said that they are wrong and that they have been telling Comcast this for a long time. He said (and installed) the Arris TM722G which is just the modem. Today I received in the mail the TG862G. Comcast gave me a $75 credit since the tech did not install the equip they told him to.

The $75 credit was to purchase a compatible router (Cisco-Linksys E1550).

They will install either one, BUT I have been unable to find ANYTHING that will allow me to compare the 2 as which is the BETTER modem? I have my eyes set on a Dual-n Router, but I would like to resolve this dilemma first.

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28-Mar-2012, 01:05 PM #2
Better for what exactly? You are the only one that knows what your requirements are.
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28-Mar-2012, 01:37 PM #3
Sorry, seemed like a very simple question. Wondering if anyone knows which works as a better modem, regardless of requirements.
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28-Mar-2012, 06:04 PM #4
Before worrying about "better" have you checked the specs and determined that both are capable of at least 50 Mbps download (assuming that's what you meant by "50/10")?
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28-Mar-2012, 07:42 PM #5
Comcast has a lit of approved devices for each tier of service. The TG862 isn't even listed.

http://mydeviceinfo.comcast.net/
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Gajate Gajate is offline
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31-Mar-2012, 12:23 PM #6
@TerryNet - That was the reason for me asking. I could NOT find a single spec sheet anywhere. And Comcast said that they didn't know. I tried Arris, the company that makes them and was told to check with the cable company. It was a VERY simple question - by "better' meant if anyone knew which had better specs.

@DoubleHelix - Comcast is the one that gave me the TG862.

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For everyone's info, since I was able to resolve this, the TG862 is a better modem. The Comcast/Xfinity Tech installer will try to install the TG722 saying that it is capable of 50/10, yet it is not. The TG862 is a modem/router combo and is capable of 50/10.

This was done by actually installing BOTH and testing their actual speeds. pings and latency.
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