[Kurrency21]

Hello, thanks for taking the time to read this, let me start out with saying I have contacted my wireless provider, troubleshot, bought a new router (per the request of them), had a technician come out and still I have this issue, they think it's a computer issue (as we've had antivirus issues in the past, which have been thought resolved) but here's my set up.

One computer hooked up to the router and modem, the router is a Netgear (I can provide specifics if needed), streaming the signal to

1. 2 Laptops
2. Smart TV
3. Android Phone
4. Xbox 360

, the issues attributed to the internet will showcase on the hardwired desktop computer as well so it's not just the streaming itself that is the issue. Now to the beef of the issue

I'll be on the internet and it will be fast, mind you our speeds should be at DL - 35 MBps/ UL - 5 mbps, no problems whatsoever with slow loading but then all of a sudden it will crawl or just completely go off, the actual icon at the bottom of my screen doesnt go away (still shows connected) but the load bar on a page will just continue in the same spot until finally timing out and saying "check DNS". Sometimes the yellow caution sign will pop up and say "no internet access" but it's really a 50/50 chance of that happening, now normally i would just go and unplug the router and replug it in (as has been the case prior) but for whatever reason I can just click on the network icon, select my network, disconnect, reconnect, and everything if fine for a couple minutes before it goes out again and I have to do the same thing. I've tried restarting the modem/router but neither makes a difference. I've exhausted all my resources and all in all im very technical saavy but this has got me stumped.
[/B]PLEASE HELP!![/B]
If for whatever reason i'm not watching this thread, send me an email and ill receive it on my phone

< removed email - to avoid spam - ETAF moderator >

[etaf]

they think it's a computer issue

this happens on just 1 computer - correct

the issues attributed to the internet will showcase on the hardwired desktop computer as well

as well or JUST on the desktop PC only

model of modem/router would be useful

[Kurrency21]

Etaf I apologize for not getting back to you sooner, i'm in transition to a new job.

The internet issue happens on all devices, very seldom does my xbox completely sign me off XBL but still every internet connected device experiences the issue. I forgot to mention in the last post that we also have a range extender but I have disconnected them so the router is the only thing broadcasting the signal.

Router Model N 300 Wireless Router WNR200 v3
Modem Model Ubee DDM350C

Thank you so much for the reply!

[etaf]

The internet issue happens on all devices,

just wireless devices or both wireless and cable

try a complete power cycle of the modem/router etc


------------------------------------------------------------------------

How to power cycle

“power cycle” process to reboot or reset the modem/router

• Switch off all the devices modem, router and computers also unplug their power cables.
• Wait at least 30 seconds.
• Plug the power cords back in, but don’t switch them on.
• First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
• Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
• Now turn on your computer, You should now be able to access the Internet.

------------------------------------------------------------------------

[Kurrency21]

Both Wireless and Cable, I will attempt the Power Cycle and post again, it may be some time for I have an appointment to go to

[Kurrency21]

My apologies for not messaging sooner, after days of trials after performing the power cycle I have still had issues, I did not mention last time I use the streaming service TVersity to stream to my Xbox 360, which also will time out or lag completely. The issues are still the same, loading webpages until timeout and still showing connected to the internet but once I disconnect it resets and is fine like normal. Though I will say I have noticed I don't have to do it as much since the power cycle.
Thanks again for all the help man I hope I can figure out WHAT is the issue!!

[haryl87]

Is the modem your using providing DHCP as well as the router?

[Kurrency21]

Originally Posted by haryl87

Is the modem your using providing DHCP as well as the router?

Sorry to be n00b but how can I determine that??

[etaf]

connect a pc directly to the modem and post an ipconfig /all


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

[haryl87]

Just connect your computer to the modem, if your able to access the INET than it's issuing DHCP and you will need to bridge the modem or disable it on the modem/router. I am currently having a similar problem, but mine does it about every 30-45 days and I have to pwr cyl toget it back right.

[Kurrency21]

Originally Posted by etaf

connect a pc directly to the modem and post an ipconfig /all


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

Here are my results



Windows IP Configuration



Host Name . . . . . . . . . . . . : VALUED-20606295

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : midco.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : midco.net

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-E0-18-8C-9C-FA

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 208.107.51.88

Subnet Mask . . . . . . . . . . . : 255.255.254.0

Default Gateway . . . . . . . . . : 208.107.50.1

DHCP Server . . . . . . . . . . . : 10.54.1.34

DNS Servers . . . . . . . . . . . : 24.220.0.10

24.220.0.11

Lease Obtained. . . . . . . . . . : Monday, April 30, 2012 12:03:18 PM

Lease Expires . . . . . . . . . . : Saturday, May 05, 2012 12:03:18 PM

[Kurrency21]

Originally Posted by haryl87

Just connect your computer to the modem, if your able to access the INET than it's issuing DHCP and you will need to bridge the modem or disable it on the modem/router. I am currently having a similar problem, but mine does it about every 30-45 days and I have to pwr cyl toget it back right.

Currently I am on the desktop that is normally connected to the router and modem but right now I am connected directly to the modem and (obviously) have an internet connection. I'm not sure how to disable or bridge that, (man, my previous 'technical saavy' statement is going down the drain )

Thanks again guys for the help just goes to show the power of a community rather than the service provider who was just saying "oh well"

[etaf]

if it happens over a short period can you run with just 1 PC connected directly to the modem and see if you any issues with that one PC
if you do then you know its the modem/line/ISP and have eliminated the router
which also means you should contact the ISP and get them to test the line

[haryl87]

What kind of modem is it and who is the service provider?

[aguyinaskimask]

Originally Posted by etaf

if it happens over a short period can you run with just 1 PC connected directly to the modem and see if you any issues with that one PC
if you do then you know its the modem/line/ISP and have eliminated the router
which also means you should contact the ISP and get them to test the line

Sound advice here. If it does still happen, I'd suspect that high ping times, packet loss to modem, or ingress/egress (signal leakage) would be responsible. That would be the responsibility of your ISP. Another tactic if your connection is intermittent off the modem, would be to bypass any cable splitters in the house, and take the modem to the main line where the coax comes into the house at its first point of origin. That would eliminate any internal wiring as well. If it still happens at the main line, the drop outside might need to be rewired, or grounded.