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Cannot access internet on one of my computers connected thru router


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111paul's Avatar
111paul 111paul is offline
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Join Date: Apr 2012
19-Apr-2012, 07:40 PM #1
Cannot access internet on one of my computers connected thru router
I am having issues with connecting to the internet on one of my computers. I have 2 others that will connect, one wireless, and the other is wired. I have tried physically swapping the wire with the working computer and that did not help.
I am running Windows 8 Consumer Preview
IE10, Safari, Chrome, Firefox and Outlook for email. None of these will connect.
When I ran the IE 10 Diagnostic I would get the error of "The remote device or resource won't accept the connection. Detected"
Since then, following advice from other threads, I have reset the winsock and ipv4 and ipv6 using the following commands:
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
After restarting the computer, I found that this made it worse. I still can't connect to the internet, but now it does not even show that I am connected, and I lost my Network name. (Before it said that I was connected to the internet, but I could not access it)
I cannot access my router from the problem computer, but I can from the one I am using now. It shows that I have DHCP server enabled and an IP address of 192.168.10.1 and Subnet Mask 255.255.255.0
Microsoft Windows [Version 6.2.8250]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Office-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82566DC Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 00-19-D1-2A-A2-6A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.10.42(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, April 19, 2012 4:32:12 PM
Lease Expires . . . . . . . . . . : Sunday, April 22, 2012 4:32:11 PM
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DNS Servers . . . . . . . . . . . : 192.168.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{33BE0BAC-DCF2-4C86-8A65-979CC0F36FCE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2cb1:cb53:932c:ddc0(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2cb1:cb53:932c:ddc0%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\WINDOWS\system32>
I hope this helps, been banging my on this one.
2 Additions: I disabled IPv6 per other instructions; this whole thing started after I ran an Ad-Aware scan, I stopped it before it was complete, it had found no problems, and I uninstalled the program after that.

Last edited by 111paul; 19-Apr-2012 at 07:42 PM.. Reason: Forgot some info
TerryNet's Avatar
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Join Date: Mar 2005
Location: Ottawa, IL
19-Apr-2012, 09:08 PM #2
Did you install any firewall or security suite?
111paul's Avatar
111paul 111paul is offline
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19-Apr-2012, 11:13 PM #3
I did install avast internet security. I have tried disabling the firewall and security, even killing the processes with task manager. I will try a complete uninstall and see what happens.
111paul's Avatar
111paul 111paul is offline
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Join Date: Apr 2012
19-Apr-2012, 11:33 PM #4
Fixed it! I uninstalled avast internet suite and now I am accessing the internet from my problem computer! It is always so easy once you have the solution! Now to install the free version again, and kiss my $20 upgrade price goodbye! Who needs that kind of problem? Thank you, thank you, thank you!
TerryNet's Avatar
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Moderator with 65,986 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
20-Apr-2012, 09:22 AM #5
Personally I'm satisfied with Windows' firewall and Microsoft Security Essentials. But, you shouldn't necessarily give up so quickly on Avast Internet Security if you like it. All those security suites get corrupted from time to time (not really that often; it's just that we only see the problems here) and the fix is to uninstall and reinstall. There may have been some interference between Ad-Aware and Avast.

You're welcome.

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