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Internet access... But no Internet.


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Windows914's Avatar
Windows914 Windows914 is offline
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19-Apr-2012, 07:58 PM #1
Question Internet access... But no Internet.
Hello guys! Im having a huge problem with my wifi and pc. They just don't seem to get along. My pc (windows7) will say its connected.. It even says internet access.. But when I click in the Internet??? THE WEB PAGE IS NOT AVAILABLE. It says the DNS lookup failed. But the thing is... all my friends bring their laptops over (Mac & Pc) and try work fine. Even my phone catches the wifi perfectly in my house. I started to think maybe it was the laptop but the laptop word great on wifi at my job, my friends house, and pretty much anywhere with wifi but my house. I have wifi through bright house and they came to my house one day but they ended up not doing anything because they can only make sure there device (router) works perfectly. Ok.. So I took the laptop to best buy's geek squad and the guy "reseted my network card" & told me it should e fine when I got home.. Nope. Didn't work. I have spent hours looking trough the Internet trying things that people recommended I do. (start, run, cmd) I've tried it all. It just won't work. I really need this laptop to work at home because I do a lot of work from the pc. I hope somebody on here could point me into the right direction before I give up & toss this laptop in the shed and be forced to purchase a new one. Any info will help. Thanks!
TerryNet's Avatar
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19-Apr-2012, 08:11 PM #2
Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool. Also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.


Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
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Windows914's Avatar
Windows914 Windows914 is offline
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20-Apr-2012, 02:28 PM #3
Quote:
Originally Posted by TerryNet View Post
Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool. Also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.


Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
Here is the info you asked for

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ana>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ana-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B95 Wireless Network Adapter
Physical Address. . . . . . . . . : C4-17-FE-21-C3-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.17(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, April 19, 2012 7:02:41 PM
Lease Expires . . . . . . . . . . : Thursday, April 19, 2012 10:30:14 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 65.32.5.111
65.32.5.112
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
ller (NDIS 6.20)
Physical Address. . . . . . . . . : 70-5A-B6-09-65-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E90099C7-D559-4747-AFDE-ECD16A6DF54E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{2207751B-F892-4859-A421-ADA1E89B219C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Ana>


TerryNet's Avatar
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20-Apr-2012, 03:19 PM #4
Use channel 6 to avoid interference from those two other strong signals.

Make sure you have the latest wireless driver from the laptop manufacturer's web site. If you already have the latest driver reinstall it in case the installed instance is corrupted.

Try w/o encryption. If that works try WPA-PSK.
Windows914's Avatar
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20-Apr-2012, 03:56 PM #5
Thanks for your help! I'm not so sure how to check if I have the newest drivers or how reinstall them or how to use channel six if you can give me small details on how to do those things in sure I can figure it out. Sorry I'm not too smart with this kind of stuff. Anyway thanks again for helping me!
TerryNet's Avatar
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Join Date: Mar 2005
Location: Ottawa, IL
20-Apr-2012, 04:08 PM #6
Quote:
how to check if I have the newest drivers
If you can't tell, it's not really that important, since you should reinstall anyhow. Just download the latest from the laptop manufacturer's web site.

Quote:
how reinstall them
If the downloaded file is an executable it will be self-extracting and self-installing. If it is not an executable what kind of file is it?

Quote:
how to use channel six
Login to the router, navigate to the wireless section and set the channel to 6. Consult your router user manual--on CD and/or online--for details.
Windows914's Avatar
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21-Apr-2012, 05:03 PM #7
Hello, I've tried switching to channel 6 and installed new drivers and it's still telling me "the DNS lookup failed". Says I might have a misconfigured net work. Idk what the issue may be its so frustrating lol because I feel like I've literally tried everything. Thanks again for your help.
TerryNet's Avatar
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Join Date: Mar 2005
Location: Ottawa, IL
21-Apr-2012, 05:39 PM #8
Sometimes a given adapter and router stop playing nice when the router's address is used as the DNS server. Try using a public DNS server on the wireless adapter.
Windows914's Avatar
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07-May-2012, 04:28 PM #9
Ok so good news! Problem is solved. After trying many things
the problem just went away. It happened when I decided to make a new account on the laptop. For some odd reason the Internet and everything else worked fine at home. Does anyone know how this Happend? Thanks terrynet for all your help!
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Tags
dns, failed, lookup, network, nointernet

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