Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Able to send packets, but not receive packets through router


(!)

Gastoff's Avatar
Gastoff Gastoff is offline
Member with 5 posts.
THREAD STARTER
 
Join Date: Apr 2012
23-Apr-2012, 01:43 PM #1
Exclamation Able to send packets, but not receive packets through router
At random times, my internet will "drop" connection and will not download any packets, but I am still able to send packets. My Local Area Connection icon continues to say I am connected, my modem is fully functional, and my cables are good. I can get my internet back up and running for 10 minutes or so by disable and re-enabling my Network Connection. If I simply try the "repair", it gives me an error at the "Refreshing IP" step.

I have done a full system scan for viruses and I am clean. My drivers are fully updated, I have disabled my firewalls, and still no help. During the times when it is down, I can successfully ping my modem through CMD, but I get the time-out error if I ping a site, my default gateway, the DHCP Server, or the DMS Servers.

I have made no changes to any major settings on my computer, nor has there been any recent additions/removals of any software.

Does anyone know what is causing this or how I can fix it?
Gastoff's Avatar
Gastoff Gastoff is offline
Member with 5 posts.
THREAD STARTER
 
Join Date: Apr 2012
23-Apr-2012, 01:44 PM #2
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Phenom(tm) II X3 720 Processor, x86 Family 16 Model 4 Stepping 2
Processor Count: 3
RAM: 3326 Mb
Graphics Card: ATI Radeon HD 5700 Series, 1024 Mb
Hard Drives: C: Total - 152617 MB, Free - 44523 MB; E: Total - 476821 MB, Free - 291760 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-MA770T-UD3P
Antivirus: None
TerryNet's Avatar
Computer Specs
Moderator with 65,946 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
23-Apr-2012, 01:51 PM #3
Please show the following for a good connection and for the problem condition ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.


Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
__________________
Microsoft MVP - Windows Expert - Consumer (since July 2010)
Gastoff's Avatar
Gastoff Gastoff is offline
Member with 5 posts.
THREAD STARTER
 
Join Date: Apr 2012
23-Apr-2012, 02:01 PM #4
What it shows when my internet is working (like now):

C:\Documents and Settings\Jake>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : speedy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : voip.conwaycorp.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : voip.conwaycorp.net
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E
thernet NIC
Physical Address. . . . . . . . . : 6C-F0-49-0C-7B-57
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 24.144.24.34
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 24.144.24.1
DHCP Server . . . . . . . . . . . : 24.144.0.31
DNS Servers . . . . . . . . . . . : 24.144.0.146
204.9.123.122
Lease Obtained. . . . . . . . . . : Monday, April 23, 2012 12:52:03 PM
Lease Expires . . . . . . . . . . : Tuesday, April 24, 2012 3:52:03 AM

What it shows when it is not working right
(dropped just a second ago and I had to re-enable my Local Area Connection to get it up again):

C:\Documents and Settings\Jake>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : speedy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : voip.conwaycorp.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : voip.conwaycorp.net
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E
thernet NIC
Physical Address. . . . . . . . . : 6C-F0-49-0C-7B-57
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 24.144.24.34
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 24.144.24.1
DHCP Server . . . . . . . . . . . : 24.144.0.31
DNS Servers . . . . . . . . . . . : 24.144.0.146
204.9.123.122
Lease Obtained. . . . . . . . . . : Monday, April 23, 2012 12:52:03 PM
Lease Expires . . . . . . . . . . : Tuesday, April 24, 2012 3:52:03 AM
Gastoff's Avatar
Gastoff Gastoff is offline
Member with 5 posts.
THREAD STARTER
 
Join Date: Apr 2012
23-Apr-2012, 02:02 PM #5
I have already contacted my ISP and they said that nothing is wrong on their end since the signal is arriving uninterrupted to my router. The router is also fine and restarting it manually has not fixed this problem either.
TerryNet's Avatar
Computer Specs
Moderator with 65,946 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
23-Apr-2012, 02:07 PM #6
There is no evidence of any router there. In both cases you have a public IP configuration, as if connected directly to a modem. The modem is connected to a router LAN port instead of the WAN port, the router is in some kind of bypass or AP mode, or the router is defective. If the latter, that could also explain the service interruptions.
Gastoff's Avatar
Gastoff Gastoff is offline
Member with 5 posts.
THREAD STARTER
 
Join Date: Apr 2012
23-Apr-2012, 02:09 PM #7
I dont have a router, I am directly connected to the modem. In my last past, I meant to say modem instead of router.
TerryNet's Avatar
Computer Specs
Moderator with 65,946 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
23-Apr-2012, 03:47 PM #8
Make sure you have the latest ethernet driver from your PC (or motherboard) manufacturer's site. If you already have the latest reinstall it in case the installed instance is corrupted.

What firewall or security suite do you have?

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
internet, modem, receiving packets, sending packets

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑