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"No connections are available"


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b41n5's Avatar
b41n5 b41n5 is offline
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Join Date: May 2012
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05-May-2012, 05:13 AM #1
Exclamation "No connections are available"
I turned on my Netbook (Packard Bell NAV50, Windows 7) the other day and it would not connect to the internet. Not only won't it connect, but I can't even find any wireless networks, the icon in the bottom right just has a red cross. I'm currently using another laptop which can detect the network and next doors too so it is not a problem with the router. My PS3, phone, iPod etc also all connect fine. I've checked the fn f2 thing and that is definately on and working. Also when i click on "change adapter settings" in "network and sharing centre", it is there and is enabled and has the full green symbol icon but also has a red cross. I've checked loads of threads with no luck. Any ideas?
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etaf   (Wayne) etaf is online now
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05-May-2012, 07:52 AM #2
can we see an xirrus screen shot also a device manager screen shot

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Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/0047...etup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi...uide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
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Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
if not then

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
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__________________
Wayne
Please let us know what the final solution was to any problem posted
b41n5's Avatar
b41n5 b41n5 is offline
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06-May-2012, 06:56 AM #3
Ok so I have posted 3 pics here, 1 is device manager, 1 is xirrus on the faulty laptop which just basically says N/A and 1 is xirrus on a laptop that works (the top 1 is mine, the second is my neighbours)
Attached Thumbnails
"No connections are available"-xirrus.jpg   "No connections are available"-device-manager.jpg   "No connections are available"-xirrus-2.jpg  
etaf's Avatar
etaf   (Wayne) etaf is online now
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06-May-2012, 07:02 AM #4
lets have a look at the services

post back the following information

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Services

We would like to see some status information for each of the services listed below to do this goto

Start> {Run in XP} {Search box in Vista/W7}> CMD to open a DOS window and type:
SERVICES.MSC
OR
Control Panel>
Administrative Tools>
Services>

then for each of the servies listed below - Please post back the following status information -
If the service is Started/Stopped
and
If the service is Automatic/Manual
  • COM+ Event System (for WZC issues)
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Wireless Zero Configuration (XP wireless configurations only)
  • WLAN AutoConfig (Windows 7 & Vista wireless configurations only)
  • Workstation


If a service is not running,
right click on the service
then click on properties and now check the dependencies.

Check each of the dependencies and see which one is preventing the service from running.

Also to help us identify what may be causing the issue
Check the event log, there may be clues to what is failing. To do that
Start >
control panel >
administrative tools >
event Viewer>

------------------------------------------------------------------------
TerryNet's Avatar
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Location: Ottawa, IL
06-May-2012, 11:18 AM #5
Also, what firewall or security suite?
b41n5's Avatar
b41n5 b41n5 is offline
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06-May-2012, 03:18 PM #6
  • COM+ Event System (for WZC issues) Started/auto
  • Computer Browser Stopped (well it doesn't say started anyway, just blank)/manual
  • DHCP Client Started/auto
  • DNS Client Started/auto
  • Network Connections Started/manual
  • Network Location Awareness Started/auto
  • Remote Procedure Call (RPC) Started/auto
  • Server Started/auto
  • TCP/IP Netbios helper Started/auto
  • Wireless Zero Configuration (XP wireless configurations only) n/a
  • WLAN AutoConfig (Windows 7 & Vista wireless configurations only) Started/auto
  • Workstation Started/auto

    oh and i just have microsoft security essentials
b41n5's Avatar
b41n5 b41n5 is offline
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06-May-2012, 03:19 PM #7
oh and im not sure what to do in event viewer!
etaf's Avatar
etaf   (Wayne) etaf is online now
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Location: Surrey, UK
06-May-2012, 03:59 PM #8
Quote:
oh and i just have microsoft security essentials
do you have any trial firewalls like norton , mcafee that came with the PC
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Tags
connection, internet, network, router, windows 7

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