[etaf]

have a read here
http://www.upc-cablecom.ch/original_...870_manual.pdf
page 53 - figure 31

[mcginr]

thanks, yes that's exactly what I am looking at, but I can't see what I am supposed to disable?

[etaf]

its not clear - make a note of all your current settings and post here (not the password )

[mcginr]

here is a screenshot

[etaf]

click on the show key and make a note of your current passwod
then
try disable the
WPA-PSK
AND
WPA2-PSK

before that you could just make sure you are using that KEY correctly to connect

[mcginr]

ok have disabled the WPA-PSK and the WPA2-PSK, what now?

[etaf]

can you connect ?
if not show another xirrus screen shot

[mcginr]

no can't connect, here's a new xirrus screenshot

[TerryNet]

I'd also try channel 1. Can you connect with the encryption disabled? After trying channel 1?

[TerryNet]

Make sure you have the latest wireless driver from your laptop manufacturer's web site.

[mcginr]

I don't know what channel 1 means

[etaf]

xirrus show a none/open connection so that has disabled the security - so that worked

now follow TerryNet advice
Page 51 figure 30
control channel

whats there - another screen shot of the page

[mcginr]

Originally Posted by TerryNet

Make sure you have the latest wireless driver from your laptop manufacturer's web site.

my wireless adapter is Intel Wireless Wifi Link 4965AGN, is this what you mean?

[mcginr]

Originally Posted by etaf

xirrus show a none/open connection so that has disabled the security - so that worked

now follow TerryNet advice
Page 51 figure 30
control channel

whats there - another screen shot of the page

here it the screenshot

[etaf]

where it says control channel - set to 11
change that to 1