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wireless won't connect, can't renew ip address because media disconnected, need help!


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mcginr's Avatar
mcginr mcginr is offline
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08-May-2012, 05:15 AM #1
wireless won't connect, can't renew ip address because media disconnected, need help!
I am using an HP compaq 8710p, with windows xp. My wireless adapter is Intel Wireless Wifi Link 4965AGN. I moved to a new house so am using a new wireless for the first time. My laptop detects the wireless (and other wireless connections nearby) but will not connect. My iphone is connected to the wireless, and the wired connection to my laptop is fine. So the problem is my laptop.

When I try to renew ip this is the message I get;

C:\Documents and Settings\user>ipconfig/release
Windows IP Configuration
No operation can be performed on Wireless Network Connection 4 while it has its
media disconnected.
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
Ethernet adapter Wireless Network Connection 4:
Media State . . . . . . . . . . . : Media disconnected
C:\Documents and Settings\user>ipconfig/renew
Windows IP Configuration
No operation can be performed on Wireless Network Connection 4 while it has its
media disconnected.
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 192.168.0.13
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
Ethernet adapter Wireless Network Connection 4:
Media State . . . . . . . . . . . : Media disconnected


This is a list of some things I have tried to fix it, I have rebooted after each attempt, none have worked
1) uninstalled just the wireless network adapter
2) uninstalling all adapters.
3) Restarted Wireless Zero Configuration
4) Unclicked internet connection sharing on Local Area Connection
5) Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
6) downloaded Wifi Link 4965AGN from intel website and reinstalled it.

Please can anyone help me?
TerryNet's Avatar
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08-May-2012, 02:00 PM #2
Do you have SP3? If not, why not?

What encryption are you using? Does your adapter support that encryption?
mcginr's Avatar
mcginr mcginr is offline
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09-May-2012, 01:49 AM #3
yes I have SP3
sorry I have no idea what encryption I am using, how do I check this?
etaf's Avatar
etaf   (Wayne) etaf is offline
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09-May-2012, 07:16 AM #4
post an xirrus screen shot - and tell us the name of the wireless you are trying to connect to
also post an ipconfig /all

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/0047...etup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi...uide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
mcginr's Avatar
mcginr mcginr is offline
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09-May-2012, 09:12 AM #5
xirrus screenshot attached, my wifi is UPC0046206
Attached Thumbnails
wireless won't connect, can't renew ip address because media disconnected, need help!-xirrus-screenshot.jpg  
mcginr's Avatar
mcginr mcginr is offline
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09-May-2012, 09:13 AM #6
Windows IP Configuration



Host Name . . . . . . . . . . . . : user-41d6ce290e

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection 4:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN

Physical Address. . . . . . . . . : 00-1F-3B-08-93-17



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) 82566MM Gigabit Network Connection

Physical Address. . . . . . . . . : 00-1B-38-F3-F2-D0

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.13

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 89.101.160.4

89.101.160.5

Lease Obtained. . . . . . . . . . : Wednesday, May 09, 2012 2:54:23 PM

Lease Expires . . . . . . . . . . : Wednesday, May 16, 2012 2:54:23 PM
etaf's Avatar
etaf   (Wayne) etaf is offline
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09-May-2012, 09:17 AM #7
you are using WPA2 encryption

what security suite do you have or ever had on the PC like a trial version of Norton, mcafee

try logging into the router and remove/disable the security and see if that will now connect

try a tcp/ip reset again and post back the results


------------------------------------------------------------------------

TCP/IP stack repair options for use with Windows XP with SP2/SP3

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log
and press enter

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog
and press enter

Reboot the machine.

Please note and post back - if you receive the message
Access is Denied

Post back the results here
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
mcginr's Avatar
mcginr mcginr is offline
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09-May-2012, 09:21 AM #8
I have avasti free antivirus

try logging into the router and remove/disable the security ---- sorry how do I do this?
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mcginr mcginr is offline
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09-May-2012, 09:24 AM #9
ignore last question-- I am trying to log into the router but don't know what the username is
etaf's Avatar
etaf   (Wayne) etaf is offline
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09-May-2012, 09:27 AM #10
make and model of your router

if you type 192.168.0.1 into a web browser - ideally Internet Explorer
that will take you to the login screen for the router
Now depending on make and model
the default username and password varies from admin for both to just admin and password blank

then you would navigate to the wireless section - security and disable the security
mcginr's Avatar
mcginr mcginr is offline
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09-May-2012, 09:47 AM #11
ok I'm in now, but can't find security in the wireless section?
etaf's Avatar
etaf   (Wayne) etaf is offline
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09-May-2012, 09:48 AM #12
Quote:
I'm trying various usernames and passwords (model number, serial number etc etc) but nothing working, any suggestions? would resetting the router help?
Quote:
ok I'm in now, but can't find security in the wireless section?
as requested - whats the make and exact model of the router
mcginr's Avatar
mcginr mcginr is offline
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09-May-2012, 09:50 AM #13
these are the different sections under wireless, but none of them appear to have an option to disable security
Radio
Primary Network
Access Control
Advanced
Bridging
WMM
- Thomson - 2007
mcginr's Avatar
mcginr mcginr is offline
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09-May-2012, 09:55 AM #14
it is a thomson TWG870UIR
mcginr's Avatar
mcginr mcginr is offline
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09-May-2012, 10:01 AM #15
in the Primary Network section there is a heading in bold "Automatic Security Configuration". there is a dropdown menu beneath it with the options "disabled" and "WPS", is this what I should be looking for?
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Tags
ip_address, media_disconnected, wifi_link_4965agn, wireless

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