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New Laptop makes internet unusable. HELP!


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Dorgi Dorgi is offline
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10-Jun-2012, 05:15 AM #1
Exclamation New Laptop makes internet unusable. HELP!
So i recently just obtained a Vaio Sony Windows 7 laptop. I turned it on and everything was working fine. I used the internet for about a minute then my internet disconnected and was unusable. I opened my desktop computer to see whats wrong but the connection there also stopped. I troubleshooted and it says i cannot communicate with Primary DNS server. It says i am connected but i have no internet access. I am currenty using my iPhone to type this. Please help!
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10-Jun-2012, 05:26 AM #2
i have already unplugged my modem at least 10 times. Im pretty sure my internet service provider is fine because i had no problem using it 5 minutes before using my laptop.
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10-Jun-2012, 07:48 AM #3
Sounds like conincidence. You reset the modem, did you also try resetting the router?
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etaf   (Wayne) etaf is offline
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10-Jun-2012, 09:36 AM #4
whats the make and model of the router / modem if separate
and whats the status of all the lights on the router / modem
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10-Jun-2012, 05:04 PM #5
My modem is motorola and it has lights on power, receive, and pc/activity. It is currently blinking on send. The online does not have and blinking lights.

My router is linksys and it has lights on power, wlan, ethernet 4, and internet.

I appreciate the help, thank you!
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etaf   (Wayne) etaf is offline
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10-Jun-2012, 05:08 PM #6
Quote:
The online does not have and blinking lights.
exact model

the laptop and desktop cannot connect
and the
Quote:
The online does not have and blinking lights.
whats the normal state of this light - sounds like a modem/isp issue - have you called the ISP at all?

try a full power cycle
------------------------------------------------------------------------

How to power cycle

“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 30 seconds.
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
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10-Jun-2012, 05:20 PM #7
The modem model is Motorola Surfboard Model: SB5101 and the online light does not go on which i believe is the problem. I will try the full power cycle now and i have not contacted ny ISP because my internet didnt have a problem before i got my laptop.
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etaf   (Wayne) etaf is offline
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10-Jun-2012, 05:21 PM #8
Quote:
and i have not contacted ny ISP because my internet didnt have a problem before i got my laptop.
may have been coincidence
how are you posting here ?
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10-Jun-2012, 05:23 PM #9
my iPhone T_____T sorry but how do i contact my ISP?
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etaf   (Wayne) etaf is offline
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10-Jun-2012, 05:27 PM #10
Quote:
sorry but how do i contact my ISP?
by phone - when you took out the contract - did you not get account details at all

who are they, can you log into the website and see the status with the iphone at all?

contact support info should be on their website
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10-Jun-2012, 05:59 PM #11
Okay so i contacted my ISP and they just told me to turn off everything and turn it back on which didnt work at all.
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etaf   (Wayne) etaf is offline
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10-Jun-2012, 06:01 PM #12
connect a PC up to just the modem on its own and do a power cycle and see if that works
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10-Jun-2012, 06:05 PM #13
http://broadband.motorola.com/noflas...5178-001-a.pdf

During normal operation, the Power, Receive, Send, and Online lights are on and the
PC/Activity light flashes when the cable modem is transferring data.

you say the online light is OFF - correct
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10-Jun-2012, 06:07 PM #14
Yes and receive and send are blinking
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etaf   (Wayne) etaf is offline
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10-Jun-2012, 06:10 PM #15
Quote:
Yes and receive and send are blinking
what about online ?
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
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Tags
dns, internet, laptop, network, windows 7

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