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Internet disconnection


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RivisinXD's Avatar
RivisinXD RivisinXD is offline RivisinXD has a Profile Picture
Computer Specs
Member with 12 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
24-Jun-2012, 12:33 PM #1
Internet disconnection
Hi, I've been having an internet problem for the past 4-5 months or so. Every 6 minutes and about 20 seconds my internet turns off for about 30 seconds. This is very annoying when watching netflix, chatting, CoD, etc. I am using a Westell 7500. I know that there are very similar posts about this problem, but I decided to make a new one to freshen the subject. Any help is definitely appreciated!
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 51,582 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
24-Jun-2012, 01:47 PM #2
Is it wireless connection - if so also past a xirrus screen shot - see below

i would normally suggest some tests - but as its very short - try the following DNS settings (i will put the normal tests below, in case you can try)

------------------------------------------------------------------------

Google public DNS

Google public DNS
http://code.google.com/speed/public-dns/

Theres also a link on how to setup those DNS IP address
http://code.google.com/speed/public-dns/docs/using.html

How to set XP here
http://techie-buzz.com/how-to/google...and-winxp.html

Then once you have set up those DNS entries

Flush & register DNS
Hold the Windows key and press R, then type CMD then press

Enter
to open a command prompt box (A new dialogue box - black with white font, will appear

on screen ):
In the command prompt window that opens, type the following commands:

Ipconfig/flushdns
ipconfig/registerdns


------------------------------------------------------------------------

And if you can try the following

would you post the following tests when its working OK and then repeat ALL the tests when it

disconnects and make sure you also tells which tests posted are for what condition

if you are also connected by wireless include the xirrus screen shots

Please post back here the make and exact model of the router and if separate, the make and exact model

of the modem

Also please make a note of the status of the light on the modem and on the router when working normally

- post back here and then when disconnected post the status of the lights here again if changed

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something

like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press

Enter
to open a command prompt box (A new dialogue box - black with white font, will appear

on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the

following command.


ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something

like notepad and then copy onto a machine that can access the internet and post results here
Save the file to a USB flash drive or other removable media. Plug it into the working computer with

internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above

ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway

checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by

number which checks that the dns is working

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the

faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with

internet access and copy the file and paste here.


http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here

http://wpc.475a.edgecastcdn.net/0047...etup.1.2.0.exe

{If the above link does not work heres another link

http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}


Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the

WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi-

Inspector/xirruswifiinspectorguide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you

click on "networks" top lefthand area - so we can see all the network information,
and

also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows

PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a

JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload

it here.
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about

-70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
RivisinXD's Avatar
RivisinXD RivisinXD is offline RivisinXD has a Profile Picture
Computer Specs
Member with 12 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
24-Jun-2012, 02:50 PM #3
Ping Default Gateway Online

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>ping 192.168.200.1

Pinging 192.168.200.1 with 32 bytes of data:
Reply from 192.168.200.1: bytes=32 time=1ms TTL=64
Reply from 192.168.200.1: bytes=32 time=2ms TTL=64
Reply from 192.168.200.1: bytes=32 time=3ms TTL=64
Reply from 192.168.200.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.200.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 2ms

C:\Users\Alex>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alex-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ZoomTown.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TeamViewer VPN Adapter
Physical Address. . . . . . . . . : 00-FF-83-2D-93-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ZoomTown.com
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::85ea:3579:1d39:ce5a%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.200.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 12:05:23 PM
Lease Expires . . . . . . . . . . : Monday, June 25, 2012 2:00:47 PM
Default Gateway . . . . . . . . . : 192.168.200.1
DHCP Server . . . . . . . . . . . : 192.168.200.1
DHCPv6 IAID . . . . . . . . . . . : 335554247
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-88-5C-94-F0-4D-A2-B7-B0-5F

DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-05-CF-08-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::5cf:89a(Preferred)
Link-local IPv6 Address . . . . . : fe80::8144:a9b6:b483:171d%19(Preferred)
IPv4 Address. . . . . . . . . . . : 5.207.8.154(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 12:05:06 PM
Lease Expires . . . . . . . . . . : Monday, June 24, 2013 12:07:12 PM
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 712669544
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-88-5C-94-F0-4D-A2-B7-B0-5F

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{520FDDF0-452E-4B14-A391-1509CFDEA8A8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {95891C4D-81AD-48C3-BB2B-089CA94BE1CE}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ZoomTown.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 32:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:881:11d4:2f99:abba(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::881:11d4:2f99:abba%45(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Alex>

Ping Default Gateway Offline

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>Ping 192.168.200.1

Pinging 192.168.200.1 with 32 bytes of data:
Reply from 192.168.200.1: bytes=32 time=1ms TTL=64
Reply from 192.168.200.1: bytes=32 time=1ms TTL=64
Reply from 192.168.200.1: bytes=32 time=1ms TTL=64
Reply from 192.168.200.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.200.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

C:\Users\Alex>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alex-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ZoomTown.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TeamViewer VPN Adapter
Physical Address. . . . . . . . . : 00-FF-83-2D-93-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ZoomTown.com
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::85ea:3579:1d39:ce5a%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.200.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 12:05:23 PM
Lease Expires . . . . . . . . . . : Monday, June 25, 2012 2:00:48 PM
Default Gateway . . . . . . . . . : 192.168.200.1
DHCP Server . . . . . . . . . . . : 192.168.200.1
DHCPv6 IAID . . . . . . . . . . . : 335554247
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-88-5C-94-F0-4D-A2-B7-B0-5F

DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-05-CF-08-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::5cf:89a(Preferred)
Link-local IPv6 Address . . . . . : fe80::8144:a9b6:b483:171d%19(Preferred)
IPv4 Address. . . . . . . . . . . : 5.207.8.154(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 12:05:06 PM
Lease Expires . . . . . . . . . . : Monday, June 24, 2013 12:07:13 PM
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 712669544
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-88-5C-94-F0-4D-A2-B7-B0-5F

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{520FDDF0-452E-4B14-A391-1509CFDEA8A8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {95891C4D-81AD-48C3-BB2B-089CA94BE1CE}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ZoomTown.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 32:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:881:11d4:2f99:abba(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::881:11d4:2f99:abba%45(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Alex>

Ipconfig /all Online

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alex-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ZoomTown.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TeamViewer VPN Adapter
Physical Address. . . . . . . . . : 00-FF-83-2D-93-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ZoomTown.com
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::85ea:3579:1d39:ce5a%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.200.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 12:05:23 PM
Lease Expires . . . . . . . . . . : Monday, June 25, 2012 2:00:48 PM
Default Gateway . . . . . . . . . : 192.168.200.1
DHCP Server . . . . . . . . . . . : 192.168.200.1
DHCPv6 IAID . . . . . . . . . . . : 335554247
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-88-5C-94-F0-4D-A2-B7-B0-5F

DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-05-CF-08-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::5cf:89a(Preferred)
Link-local IPv6 Address . . . . . : fe80::8144:a9b6:b483:171d%19(Preferred)
IPv4 Address. . . . . . . . . . . : 5.207.8.154(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 12:05:06 PM
Lease Expires . . . . . . . . . . : Monday, June 24, 2013 12:07:13 PM
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 712669544
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-88-5C-94-F0-4D-A2-B7-B0-5F

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{520FDDF0-452E-4B14-A391-1509CFDEA8A8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {95891C4D-81AD-48C3-BB2B-089CA94BE1CE}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ZoomTown.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 32:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:881:11d4:2f99:abba(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::881:11d4:2f99:abba%45(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Alex>

Ipconfig /all Offline

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alex-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ZoomTown.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TeamViewer VPN Adapter
Physical Address. . . . . . . . . : 00-FF-83-2D-93-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ZoomTown.com
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 00-26-C7-B7-2A-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::85ea:3579:1d39:ce5a%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.200.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 12:05:23 PM
Lease Expires . . . . . . . . . . : Monday, June 25, 2012 2:00:47 PM
Default Gateway . . . . . . . . . : 192.168.200.1
DHCP Server . . . . . . . . . . . : 192.168.200.1
DHCPv6 IAID . . . . . . . . . . . : 335554247
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-88-5C-94-F0-4D-A2-B7-B0-5F

DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Hamachi Network Interface
Physical Address. . . . . . . . . : 7A-79-05-CF-08-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::5cf:89a(Preferred)
Link-local IPv6 Address . . . . . : fe80::8144:a9b6:b483:171d%19(Preferred)
IPv4 Address. . . . . . . . . . . : 5.207.8.154(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, June 24, 2012 12:05:06 PM
Lease Expires . . . . . . . . . . : Monday, June 24, 2013 12:07:12 PM
Default Gateway . . . . . . . . . : 5.0.0.1
DHCP Server . . . . . . . . . . . : 5.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 712669544
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-88-5C-94-F0-4D-A2-B7-B0-5F

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{520FDDF0-452E-4B14-A391-1509CFDEA8A8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {95891C4D-81AD-48C3-BB2B-089CA94BE1CE}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ZoomTown.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 32:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:881:11d4:2f99:abba(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::881:11d4:2f99:abba%45(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Alex>

Ping google.com Online

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>Ping google.com

Pinging google.com [74.125.228.104] with 32 bytes of data:
Reply from 74.125.228.104: bytes=32 time=28ms TTL=56
Reply from 74.125.228.104: bytes=32 time=28ms TTL=56
Reply from 74.125.228.104: bytes=32 time=31ms TTL=56
Reply from 74.125.228.104: bytes=32 time=29ms TTL=56

Ping statistics for 74.125.228.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 31ms, Average = 29ms

C:\Users\Alex>

Ping google.com Offline

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>Ping google.com

Pinging google.com [74.125.228.105] with 32 bytes of data:
Reply from 74.125.228.105: bytes=32 time=28ms TTL=56
Reply from 74.125.228.105: bytes=32 time=27ms TTL=56
Reply from 74.125.228.105: bytes=32 time=27ms TTL=56
Reply from 74.125.228.105: bytes=32 time=27ms TTL=56

Ping statistics for 74.125.228.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 28ms, Average = 27ms

C:\Users\Alex>

Ping 209.183.226.152 Online

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=35ms TTL=54
Reply from 209.183.226.152: bytes=32 time=34ms TTL=54
Reply from 209.183.226.152: bytes=32 time=33ms TTL=54
Reply from 209.183.226.152: bytes=32 time=33ms TTL=54

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 35ms, Average = 33ms

C:\Users\Alex>

Ping 209.183.226.152 Offline

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Request timed out.
Reply from 209.183.226.152: bytes=32 time=33ms TTL=54
Reply from 209.183.226.152: bytes=32 time=33ms TTL=54
Reply from 209.183.226.152: bytes=32 time=33ms TTL=54

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 33ms, Average = 33ms

C:\Users\Alex>
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24-Jun-2012, 03:04 PM #4
Xirrus
Attached Thumbnails
Internet disconnection-xirruson.png   Internet disconnection-xirrusoff.png  
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24-Jun-2012, 03:18 PM #5
quite a lot of information posted however, I saw this
which if really offline - your where able to get a connection to the internet here
Quote:
Ping google.com Offline

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Alex>Ping google.com

Pinging google.com [74.125.228.105] with 32 bytes of data:
Reply from 74.125.228.105: bytes=32 time=28ms TTL=56
Reply from 74.125.228.105: bytes=32 time=27ms TTL=56
Reply from 74.125.228.105: bytes=32 time=27ms TTL=56
Reply from 74.125.228.105: bytes=32 time=27ms TTL=56

Ping statistics for 74.125.228.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 28ms, Average = 27ms
so something is blocking if that is correct and the DNS did not solve
also Is the signal 11FX10099827 yours ?

i would log into the router and change to use wireless channel 6

can you connect a PC directly to the router with a cable and then do this please
------------------------------------------------------------------------
Safemode with networking
with a cable connected from PC to router
check the cable - see if there is a light on the router associated with the cable port used , also check if you have a green/yellow light on the PC LAN port
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------
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24-Jun-2012, 03:20 PM #6
Adapter is 11FX100...etc
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24-Jun-2012, 03:24 PM #7
Just as a side note, I've tried connecting my Ps3 to the router via Ethernet cable, but when the six minute mark hit the internet turned off on the Ps3 just as normally as it would connected via Wireless.
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24-Jun-2012, 03:27 PM #8
Quote:
Just as a side note, I've tried connecting my Ps3 to the router via Ethernet cable, but when the six minute mark hit the internet turned off on the Ps3 just as normally as it would connected via Wireless.
whats the status of the lights on the router when that happens - sounds like a router-modem / line /ISP issue - if it happens to different devices connected wireless & by cable as indicated

Page 8 of the manual shows the different status of the lights
http://www.westell.com/docs/support-...?Status=Master
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24-Jun-2012, 03:31 PM #9
Normally, if I don't have a device connected to the router via Ethernet the lights on are as followed,

Power |X|
E1 | |
E2 | |
E3 | |
E4 | |
Wireless |X|
USB | |
DSL |X|
Internet |X|
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24-Jun-2012, 03:38 PM #10
and they stay like that all the time -
DSL = solid
Internet light = should be flashing when data transferring
Quote:
IP connection established and IP Traffic is passing through device
(in either direction). Note: If the IP or PPP session is dropped due to an idle timeout, the light will remain solid green, if a DSL connection is still present. If the session is dropped for any other reason, the light is turned OFF. The light will turn red when it attempts to reconnect and DHCP or PPP fails)
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24-Jun-2012, 03:42 PM #11
Sorry, I just saw the link, I tried to edit the post, but my internet disconnected as I tried to revise it :P

Power=Solid Green
Wireless=Flashing Green
DSL=Solid Green
Internet=Flashing Green
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24-Jun-2012, 03:45 PM #12
Ok, I'm about to switch to channel 6, see you on the other side!
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24-Jun-2012, 03:46 PM #13
Quote:
Ok, I'm about to switch to channel 6, see you on the other side!
i dont think that will make a difference on the connection drop - but will help with wireless interference
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24-Jun-2012, 03:53 PM #14
Unfortunately it didn't work
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24-Jun-2012, 04:03 PM #15
No
can you see the status page in the router configuration pages ?

page 38 shows the home page and the connection
on page 79 - advanced section there is a summary
and one section is about the connection and connection duration
that may tell if its disconnected and how long the router thinks its been connected to the ISP
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