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Wifi troubles


Robinsongarr's Avatar
Robinsongarr Robinsongarr is offline
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Join Date: Jun 2012
Experience: Intermediate
28-Jun-2012, 11:55 PM #1
Wifi troubles
While using wifi, the Internet randomly cuts out and I get a server not found message, it's not the router because I bought a new one and I get the same problem. When I use an Ethernet cord plugged into the modem I dont have any problems, but if I use an ethernet cord plugged into the router, I still have problems connecting to the Internet. I'm pretty sure the problem Is with the modem but I have no idea why it randomly works and doesn't work. And don't tell me to just use the Ethernet cord, it's 2012 and I want my damn wifi to work. Any suggestions would be great

Last edited by Robinsongarr; 29-Jun-2012 at 12:02 AM..
etaf's Avatar
etaf   (Wayne) etaf is offline
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Join Date: Oct 2003
Location: Surrey, UK
29-Jun-2012, 01:55 AM #2
can you do a powercycle
also post an ipconfig /all - when connected to the modem directly
do a powercycle and then connect to the router and post an ipconfig /all

whats the status of all the lights on the modem and the router when router connected

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste

How to power cycle

“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 30 seconds.
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
Please let us know what the final solution was to any problem posted
TerryNet's Avatar
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Moderator with 69,211 posts.
Join Date: Mar 2005
Location: Ottawa, IL
29-Jun-2012, 10:09 AM #3
a. "When I use an Ethernet cord plugged into the modem I dont have any problems"

b. "if I use an ethernet cord plugged into the router, I still have problems"

Therefore, "I'm pretty sure the problem Is with the modem"

Did you mean to type router instead of modem in that conclusion, or has Logic 101 changed tremendously since I took the course many years ago?
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