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Hunterb95's Avatar
Hunterb95 Hunterb95 is offline
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Join Date: Jun 2012
29-Jun-2012, 11:46 AM #1
Exclamation internet connection problem
I set up a computer in my room and I tried connecting it to the wifi in my house. It says that I'm connected to the wifi but I still can't get onto the internet. Please help if you can. The computer I'm running uses Windows xp.



Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3061 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 293033 MB, Free - 42116 MB; D: Total - 12108 MB, Free - 2208 MB; I: Total - 953198 MB, Free - 5 MB;
Motherboard: MSI, Boston
Antivirus: Kaspersky Internet Security, Disabled
etaf's Avatar
etaf   (Wayne) etaf is offline
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Moderator with 52,194 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
29-Jun-2012, 12:00 PM #2
its possible Kaspersky may be blocking - the TSG utility has as disabled , which may not be correct

any way can we see the following please
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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
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Tags
computer, internet, problems, setup, wifi

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