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ethernet controller driver is missing


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miboy223's Avatar
miboy223 miboy223 is offline
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Join Date: Jul 2012
Experience: Intermediate
06-Jul-2012, 02:07 AM #1
ethernet controller driver is missing
So my grandpas Dell insperon 6000 crashed and now he cant connect threw a wired connection but he can connect threw a wireless it says the drivers missing i tryed to just reinstall but windows couldnt find it and now idk how to get it to install and also the video controller and vga whatever them are also are missing im not worried about them but i would like the wired connection to work
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etaf   (Wayne) etaf is offline
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Join Date: Oct 2003
Location: Surrey, UK
06-Jul-2012, 03:59 AM #2
what windows version is it running
can we see a device manager screen shot - sounds like a lot of drivers are missing - did you do a reinstall at all

the drivers will all be on the DELL support site - there should be a service tag number on the machine - use that to get the drivers
http://support.dell.com/support/inde...=us&l=en&s=dhs

http://support.dell.com/support/topi...t?docid=267748

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Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

windows key and pause Key should open to allow device manager to be seen,
on a laptop you may need to use windows key + FN key + Pause Key

if this does not work then

Windows 7 or Vista
Click on the Start Orb
In the Start Search box type
device manager and then press enter

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Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager


network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Or if you are using Vista/Windows 7 you can use the "snipping tool" which is found in
Start> All programs> Accessories> Snipping Tool
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Wayne
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no wired internet

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