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Internet Connectivity Help


Garninc580's Avatar
Garninc580 Garninc580 is offline
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Member with 1 posts.
Join Date: Jul 2012
Experience: Beginner
11-Jul-2012, 04:32 PM #1
Question Internet Connectivity Help

For the past few days my Internet has been acting very sluggish and my download speeds are very low. Sites that used to take a few seconds to load now take a minute or so. Also, I used to be able to stream HD video, but now I can barely do 480p. I have tried restarting my computer, modem, and router but to no avail. The weird thing is that this is only happening to two of my computers. I normally have a very fast internet speed, but now on two of my computers it is a sluggish crawl.

Computer 1 - Has Issues

The Windows Wireless Networking Connection Status panel claims that it has 36 mbps download speed, but third party sites and programs claims that it has around a 11 kbps download speed.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) Dual Core Processor 5050e, AMD64 Family 15 Model 107 Stepping 2
Processor Count: 2
RAM: 4094 Mb
Graphics Card: ATI Radeon HD 4350, 512 Mb
Hard Drives: C: Total - 461915 MB, Free - 233703 MB; D: Total - 15021 MB, Free - 2400 MB;
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
Computer 2 - Has Issues

Mostly has issues with streaming video.

Intel Atom N570 Processor 1.66GHz
16GB Solid-State Hard Drive
12.1-Inch Screen, Intel GMA 3150
Google Chrome OS

Computer 3 - No Issues

Internet is very fast and responsive. Same third party site claims it has a 30 mbps download speed.

Mac OS X
Version 10.6.8 Snow Leopard
Processor - 2 GHz Intel Core 2 Duo
Memory - 1 GB 667 Mhz DDR2 SDRAM

Can anyone offer a solution to why this may be happening? Thank you very much.

Last edited by Garninc580; 11-Jul-2012 at 05:17 PM.. Reason: More detail
TerryNet's Avatar
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Moderator with 69,186 posts.
Join Date: Mar 2005
Location: Ottawa, IL
11-Jul-2012, 06:12 PM #2
For both PCs make sure you have the latest wireless driver. If it is an integrated adapter get the driver from the laptop manufacturer's web site. If you already have the latest driver reinstall it anyhow in case the installed instance is corrupted.
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