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One computer will not connect to Internet


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TheJon87 TheJon87 is offline
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16-Jul-2012, 12:15 PM #16
COM+ Event System - Started - Automatic
Computer Browser - Started - Manual
DHCP Client - Started - Automatic
DNS Client - Started - Automatic
Network Connections - Started - Manual
Network Location Awareness - Started - Automatic
Remote Procedure Call - Started - Automatic
Server - Started - Automatic
TCP/IP NetBIOS Helper - Started - Automatic
WLAN AutoConfig - Started - Automatic
Workstation - Started - Automatic
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etaf   (Wayne) etaf is offline
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16-Jul-2012, 12:16 PM #17
every thing is looking good
next would be
Hold on - do you know the cable is GOOD ?

have you tried the wireless connection at all since we tcp/ipreset and removed mcafee ?
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16-Jul-2012, 12:25 PM #18
Wow, you have restored my wireless connection!! You my friend, are a genius.
Sorry I didn't think to check the wireless as I don't primarily use it for my desktop. The only problem I have to deal with now is trying to get the wired back online but that should be easier with a connection.

I have already tried updating my Ethernet Adapter Drivers and I know it's not the Ethernet cable itself as it works on the other computers in the house. My device manager shows that the Ethernet Adapter is working correctly :S

Nevertheless it is amazing to see progress literally 24hrs after this headache began!
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etaf   (Wayne) etaf is offline
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16-Jul-2012, 12:31 PM #19
well it was either the tcp/ip reset or the removal of mcafee

it could be the adapter is faulty

so in summary
we have removed the adapter and let windows re-install
have you actually downloaded and updated the adapter
we have removed mcafee - and thats still off - nothing else on the pc - norton, avg, etc
we have tried a tcp/ip reset- it maybe worth doing that again

do a powercycle

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How to power cycle

“power cycle” process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 1 to 5 minutes,
  • Plug the power cords back in, but don’t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
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TheJon87 TheJon87 is offline
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16-Jul-2012, 01:31 PM #20
Sorry I'm not running away as soon as you've helped me, I'm just cooking a meal and will carry on afterwards.
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etaf   (Wayne) etaf is offline
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16-Jul-2012, 01:38 PM #21
no problem - we expect delays etc as people here are volunteers and may not always reply and people with questions have other things to get on with - also time zones play an important part
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16-Jul-2012, 05:20 PM #22
Okay at the moment I'm having trouble actually working out which Ethernet Adapter drivers I SHOULD have, since Device Manager is showing me everything I have drivers for which doesn't really help much...
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etaf   (Wayne) etaf is offline
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16-Jul-2012, 05:25 PM #23
the ethernet adapter - post a screen shot and we can help identify

also make and exact model of the pc - so we can also identify the driver on the manufacturers website

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Device Manager
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

windows key and pause Key should open to allow device manager to be seen,
on a laptop you may need to use windows key + FN key + Pause Key

if this does not work then

Windows 7 or Vista
Click on the Start Orb
In the Start Search box type
device manager and then press enter

-------------------

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager


network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Or if you are using Vista/Windows 7 you can use the "snipping tool" which is found in
Start> All programs> Accessories> Snipping Tool
------------------------------------------------------------------------
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TheJon87 TheJon87 is offline
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16-Jul-2012, 06:06 PM #24
Okay, so I realize my Ethernet Adapter is the Realtek one on the Network Adapters attachment but there are also a few drivers available to select for this, whichever driver I try updating to the Network Adapter is then displayed as that. I have also included a screenshot of the available drivers but I suspect none of the listed drivers are correct.
Attached Thumbnails
One computer will not connect to Internet-network-adapters.png   One computer will not connect to Internet-compatible-drivers.png  
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etaf   (Wayne) etaf is offline
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17-Jul-2012, 02:12 AM #25
right click on the ethernet driver in device manager
Properties
Click on the Details Tab
Under Property - drop down
Select hardware ids
Right click and select all.
Then right click again and select copy.
Copy and paste that here.

The Hardware ID's. VEN & DEV. Look them up here.
http://www.pcidatabase.com/

How to find drivers
http://www.techsupportforum.com/foru...rs-419050.html
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TheJon87 TheJon87 is offline
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17-Jul-2012, 08:11 AM #26
Great thanks, here are the Hardware ID's.

PCI\VEN_10EC&DEV_8168&SUBSYS_0D47105B&REV_03
PCI\VEN_10EC&DEV_8168&SUBSYS_0D47105B
PCI\VEN_10EC&DEV_8168&CC_020000
PCI\VEN_10EC&DEV_8168&CC_0200
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etaf   (Wayne) etaf is offline
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17-Jul-2012, 08:17 AM #27
that just confirms the realtek family -

make and exact model of the PC
should be on the manufacturers website - i suspect the driver covers a family of devices hence the message
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17-Jul-2012, 09:32 AM #28
Yeah looking on the manufacturers website that should be the correct driver, so I'm barking up the wrong tree there :S
Make and Model both display as OEM.
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etaf   (Wayne) etaf is offline
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17-Jul-2012, 10:32 AM #29
so have you used that driver now and also uninstalled and let windows re-install ?

also are all my other assumptions in post #19 correct

if so where are we now - same exact problem , different , or working
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TheJon87 TheJon87 is offline
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17-Jul-2012, 12:00 PM #30
Yeah I removed it, restarted and then allowed windows to reinstall. Post 19 assumptions are all correct and we are still at wireless only connection.
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