Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Solved: connected to wireless network but unable to connect to internet


(!)

mikelbee's Avatar
mikelbee mikelbee is offline
Computer Specs
Member with 4 posts.
THREAD STARTER
 
Join Date: Jul 2012
Experience: Intermediate
17-Jul-2012, 06:35 AM #1
Solved: connected to wireless network but unable to connect to internet
Hi everyone! I tried my entire afternoon trying to figure this out but to no avail. Fortunately, I found this place out of my desperation for a solution. My netbook works very well in my home network but when I brought it to my workplace, I was unable to connect to the internet eventhough I could connect to the wireless network. Other computers and laptops were able to connect and use the internet well using the same router. I tried manually configuring my IP and default gateway based on what I read but nothing worked. I hope that someone would be able to help me out with my issue. Thanks in advance! Here's my system config, hoping this would help.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Atom(TM) CPU N270 @ 1.60GHz, x86 Family 6 Model 28 Stepping 2
Processor Count: 2
RAM: 1011 Mb
Graphics Card: Mobile Intel(R) 945 Express Chipset Family, 224 Mb
Hard Drives: C: Total - 109474 MB, Free - 7145 MB;
Motherboard: Acer,
Antivirus: Avira AntiVir PersonalEdition, Updated: No, On-Demand Scanner: Enabled
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,941 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
17-Jul-2012, 07:23 AM #2
are you putting the correct key in

lets see an ipconfig /all and ping tests and xirrus

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> type CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router the next two
Ping google.com & Ping 209.183.226.152 tests the connection to internet , one by name and one by number which checks that the dns is working

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.


http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://wpc.475a.edgecastcdn.net/0047...etup.1.2.0.exe

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/Products/Wi-Fi...uide1-2-0.aspx

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Or if you are using Vista/Windows 7 you can use the "snipping tool" which is found in
Start> All programs> Accessories> Snipping Tool

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/ or
if you want to optimise base station position and signal strength / dead spots use
http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
mikelbee's Avatar
mikelbee mikelbee is offline
Computer Specs
Member with 4 posts.
THREAD STARTER
 
Join Date: Jul 2012
Experience: Intermediate
17-Jul-2012, 08:26 PM #3
response
Etaf,thank you for your timely response.
I did what was instructed and here are the results.

IPCONFIG/ALL:

Windows IP Configuration Host Name . . . . . . . . . . . . : MichaelBartolay Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Mixed IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Hamachi: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hamachi Network Interface Physical Address. . . . . . . . . : 7A-79-05-8B-FE-23 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 5.139.254.35 Subnet Mask . . . . . . . . . . . : 255.0.0.0 Default Gateway . . . . . . . . . : DHCP Server . . . . . . . . . . . : 5.0.0.1 Lease Obtained. . . . . . . . . . : Wednesday, July 18, 2012 7:26:32 AM Lease Expires . . . . . . . . . . : Thursday, July 18, 2013 7:26:32 AMEthernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC Physical Address. . . . . . . . . : 00-1E-68-E4-52-36Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter Physical Address. . . . . . . . . : 00-23-4D-13-FF-1E Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 192.168.1.14 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC Physical Address. . . . . . . . . : 00-1E-68-E4-52-36

PING:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\DecafKofiTable>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\DecafKofiTable>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Documents and Settings\DecafKofiTable>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\DecafKofiTable>
Attached Thumbnails
Solved: connected to wireless network but unable to connect to internet-wifi-inspector.jpg  
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,941 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
18-Jul-2012, 01:09 AM #4
Whats the make and exact model of the PC - goto the manufacturers support website and download the driver from there and see if that helps

what firewall / security suite is on the PC - that may be blocking

Quote:
Atheros AR5007EG
This has given issues on vista , however, even with XP it would be worth following the advice here
and then post back the results for each section

------------------------------------------------------------------------
Atheros Wireless Adapter - AR5007EG & AR5007
Over the last couple of years we have been seeing a lot of problems with the above adapter, mainly concerning WPA and WPA2 encryption and windows Vista.

The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
--- Please post back here if that
works or does not work.


Here are a number of possible solutions

--- 1) In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters.

--- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section, as some manufactures, appear to now have a working driver available.
Toshiba - update has worked for some PCs
HP The latest HP Atheros driver dated Sept 2010 has fixed the issue - so check the driver date, However, that does NOT apply to all HPs / Compaqs machines
- the poster did an online scan for driver updates on the HP website here HP Product Detection which resulted in a solution. Solved: Can't connect to internet wirelessly - Atheros AR5007 Wifi through Clear Comm - Tech Support Guy Forums

If you can post the Make and EXACT model of your PC here, along with the windows version you have and we will see if we can find the driver and will post a link as a reply here.

--- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

--- 4) A few posters here with the same issue have found that the driver from this site ATHEROS drivers for Microsoft Windows resolved the issue
Threads are here
Solved: no wireless internet used driver from
Solved: Used manufacturers updated driver
Solved: Public Network - Access: Local Only (Please help!) - Tech Support Guy Forums
Solved: NetGear WNDR3700 Incompatibilty W/ Atheros AR5700 - Tech Support Guy Forums
Solved: Local connection only when connected to secured wirless - Tech Support Guy Forums


I do NOT know anything about the site mentioned ATHEROS drivers for Microsoft Windows However, a number of forum members have now successfully used the site to update the driver

However, if you do decide to try the driver, Please let us know the outcome

Direct link to the drivers are below
You only need to click on the green download button labelled " click to download " and wait, the file will download - you do not need to click on any other buttons to get the download started

Drivers for other windows operating system
http://www.atheros.cz/atheros-wireless-drivers.php

Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

You might also bug your laptop's tech support about the problem--maybe people can put pressure on Atheros to find a fix.
------------------------------------------------------------------------
mikelbee's Avatar
mikelbee mikelbee is offline
Computer Specs
Member with 4 posts.
THREAD STARTER
 
Join Date: Jul 2012
Experience: Intermediate
18-Jul-2012, 11:59 PM #5
We have google!!!!!!!!!!!!!!!!!!!!
After updating the atheros driver, my internet is now working just fine!
Thank you so much for your help, Etaf.
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,941 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
19-Jul-2012, 06:24 AM #6
thanks for letting us know

Quote:
After updating the atheros driver,
where did you update the driver from, atheros , manufacturer , windows update, other

- just so i can keep our records of solutions that work updated.
mikelbee's Avatar
mikelbee mikelbee is offline
Computer Specs
Member with 4 posts.
THREAD STARTER
 
Join Date: Jul 2012
Experience: Intermediate
19-Jul-2012, 08:12 AM #7
Version: 7.7.0.466
Release: 2010-01-08* *[January '10]
OS: Windows XP 32bit
Status: WHQL
File: xp32-7.7.0.466-whql.zip

This is the file that worked for my case. I downloaded it from

http://www.atheros.cz/atheros-wirele...et=22&system=1

Thank you very much for your help. You have no idea how lighter you've made my job for me!
I'm grateful!
etaf's Avatar
etaf   (Wayne) etaf is offline
Computer Specs
Moderator with 52,941 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
19-Jul-2012, 10:12 AM #8
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
no internet, problem, router, wifi

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑