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Solved: Can't Ping Router, or Connect to Internet.


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Dark_Knight's Avatar
Dark_Knight Dark_Knight is offline
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Join Date: Jul 2012
18-Jul-2012, 08:14 AM #1
Solved: Can't Ping Router, or Connect to Internet.
I have recently been having a strange issue with my computer. For some reason, i can no longer access the the internet through my wireless router. I have tried the network diagnostic tool in Windows 7, and it claimed that my drivers needed to be updated. I updated the drivers, and still no connectivity. I have tried pinging my router/gateway IP and i recieve "transmit failed. General failure" message. I have retried pinging it using a different ethernet cable and i still have the same error message. My roommate who i share internet with, is able to connect to my network and the internet with no problem. Also, i used to be able to acess the internet using my phone as a hotspot. That no longer works either. The only changes to my system that have happened prior to this problem occurring is that i removed several viruses from my computer, and ran a program to clean my registry. I think there may be a chance that a virus somehow interfered with my network settings. Any suggestions?
TerryNet's Avatar
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Location: Ottawa, IL
18-Jul-2012, 12:54 PM #2
"General failure" is often caused by a misconfigured or corrupted firewall. But viruses and the "program to clean my registry" also have to be considered serious suspects.

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
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Dark_Knight's Avatar
Dark_Knight Dark_Knight is offline
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20-Jul-2012, 08:58 PM #3
I've been successful in resolving my problem. The reason why i wasn't able to access my router through my NIC or wirelessly, is because of a virus that i had unknowingly downloaded. In addition to shutting down my access to my router/internet. it also hijacked my web browsers, and redirected me to "nginx" welcome page. I solved the problem by accessing my computer's system recovery option, and restoring my computer to it's original factory condition.
TerryNet's Avatar
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Location: Ottawa, IL
21-Jul-2012, 09:20 AM #4
Thanks for letting us know.

You can mark this solved using the button at the upper left of the page or just below the last post.
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