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Blocked from a website, but which end?


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CortezV's Avatar
CortezV CortezV is offline
Member with 2 posts.
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Join Date: Jul 2012
Experience: Advanced
19-Jul-2012, 08:46 PM #1
Blocked from a website, but which end?
Long story short I was trying to access my community's website Cpanel, the password kept showing up as wrong and I got frustrated about it so I just kept hitting enter until I was suddenly unable to access it. I came to the conclusion I was blocked but I checked my Router and we checked the Cpanel block list, none of them had any blacklists.

Tracert below.

Quote:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.creationgaming.com

Tracing route to creationgaming.com [69.194.227.131]
over a maximum of 30 hops:

1 <1 ms 2 ms 1 ms my.router [192.168.1.1]
2 13 ms 16 ms 15 ms 10.227.192.1
3 15 ms 17 ms 9 ms acr01crtnga-tge-8-2.crtn.ga.charter.com [96.34.7
2.84]
4 11 ms 11 ms 19 ms dtr01nwnnga-tge-0-0-0-5.nwnn.ga.charter.com [96.
34.72.45]
5 15 ms 14 ms 20 ms crr02sghlga-tge-0-0-0-1.sghl.ga.charter.com [96.
34.72.88]
6 21 ms 23 ms 23 ms bbr02atlnga-tge-0-2-0-13.atln.ga.charter.com [96
.34.1.24]
7 27 ms 34 ms 31 ms te3-4.ccr01.atl04.atlas.cogentco.com [38.122.46.
89]
8 37 ms 36 ms 35 ms te0-3-0-6.mpd21.atl01.atlas.cogentco.com [154.54
.82.121]
9 54 ms 42 ms 35 ms te0-2-0-7.mpd21.iah01.atlas.cogentco.com [154.54
.42.217]
10 42 ms 35 ms 38 ms te0-1-0-2.ccr21.dfw01.atlas.cogentco.com [154.54
.25.93]
11 38 ms 151 ms 43 ms te4-8.ccr02.dfw06.atlas.cogentco.com [66.28.4.16
6]
12 35 ms 37 ms 35 ms 38.122.58.34
13 43 ms 36 ms 42 ms dal1-core1.unisonplatform.com [207.210.229.150]

14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
etaf's Avatar
etaf   (Wayne) etaf is offline
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Join Date: Oct 2003
Location: Surrey, UK
20-Jul-2012, 06:08 AM #2
i would talk to your website hosts to see why you can no longer log in
CortezV's Avatar
CortezV CortezV is offline
Member with 2 posts.
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Join Date: Jul 2012
Experience: Advanced
20-Jul-2012, 12:53 PM #3
We've already done that, four days ago, they said they're 'looking into it.'

But each time we ask they respond with 'we're looking into it.'
etaf's Avatar
etaf   (Wayne) etaf is offline
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Moderator with 53,060 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
20-Jul-2012, 12:56 PM #4
do you have an escalation path - ask to speak to a senior manager or even threaten to move the hosting service to a different provider.
have you tried different PCs to connect to the cpanel ?
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