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connecting ethernet cable issue possibly?


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seanxke's Avatar
seanxke seanxke is offline
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28-Jul-2012, 10:43 AM #1
connecting ethernet cable issue possibly?
Hello I have a wired connection "Ethernet". And the problem I have been having lately is not all the time but I will be plugged in surfing the net and or what not and all of the sudden It disconnects out of nowhere. I check the cable modem and the internet is still working the lights are still on etc. So I restart my computer with the ethernet cable still plugged in to the modem and then it comes back? But this is getting old why is it doing that? Is there an issue with my ehternet cable and or hopefully not my internal Ethernet port?

I have Windows 7 Sager laptop NP9130


Also the Wifi is still working so the internet is fine.
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etaf   (Wayne) etaf is online now
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28-Jul-2012, 10:59 AM #2
Quote:
Also the Wifi is still working so the internet is fine.
just to confirm a device connected by wifi - never disconnects - correct - its only the one pc connected by a cable that intermittently disconnects - is that correct

would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
Make sure you also indicate on the reply which tests are for what condition.

Please post back here the make and exact model of the router and if you have a separate modem, the make and exact model of the modem.

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Type the following command
Ping {then a space and then add the number that is shown against the item labeled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
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seanxke seanxke is offline
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30-Jul-2012, 12:29 PM #3
here is the uploaded files


this is when it is connected. I have not been disconnected for awhile so i do not know how to do that test. hopefully that is just my Ethernet cable and not something internally of computer. But there is some of my results
Attached Files
File Type: txt network ping.txt (9.5 KB, 60 views)
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etaf   (Wayne) etaf is online now
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30-Jul-2012, 01:11 PM #4
Easy to read paste into a reply
Quote:
Windows IP Configuration

Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 44-6D-57-7A-12-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 44-6D-57-7A-41-3B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 44-6D-57-7A-12-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-90-F5-D1-AE-BC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:558:6033:d3:6d4f:eb3f:b336:3f5e(Preferred)
Lease Obtained. . . . . . . . . . : Monday, July 30, 2012 8:54:41 AM
Lease Expires . . . . . . . . . . : Friday, August 03, 2012 8:54:41 AM
Link-local IPv6 Address . . . . . : fe80::d897:74e4:17fd:fdaa%11(Preferred)
IPv4 Address. . . . . . . . . . . : 24.13.60.175(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : Monday, July 30, 2012 8:54:40 AM
Lease Expires . . . . . . . . . . : Wednesday, August 01, 2012 7:25:24 PM
Default Gateway . . . . . . . . . : fe80::201:5cff:fe24:ae81%11
24.13.60.1
DHCP Server . . . . . . . . . . . : 69.252.202.6
DHCPv6 IAID . . . . . . . . . . . : 234918133
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-60-36-62-00-90-F5-D1-AE-BC
DNS Servers . . . . . . . . . . . : 2001:558:feed::1
2001:558:feed::2
75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.il.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C73DDE6F-588D-41C0-AB90-9893342FAFBB}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:1879:7ab:e7f2:c350(Preferred)
Link-local IPv6 Address . . . . . : fe80::1879:7ab:e7f2:c350%15(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{66487F97-E74B-4E3F-9999-3976A0B9173A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{ADA17DD5-037F-4308-869E-32D2A37C564B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes






Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sk>ipconfig/all>network.txt & network.txt




C:\Users\>ping google.com

Pinging google.com [2607:f8b0:4009:803::1008] with 32 bytes of data:
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms

Ping statistics for 2607:f8b0:4009:803::1008:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sk>ipconfig/all>network.txt & network.txt



C:\Users\sk>ping google.com

Pinging google.com [2607:f8b0:4009:803::1008] with 32 bytes of data:
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms

Ping statistics for 2607:f8b0:4009:803::1008:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sk>ipconfig/all>network.txt & network.txt




C:\Users\sk>ping google.com

Pinging google.com [2607:f8b0:4009:803::1008] with 32 bytes of data:
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms

Ping statistics for 2607:f8b0:4009:803::1008:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sk>ipconfig/all>network.txt & network.txt



C:\Users\sk>ping google.com

Pinging google.com [2607:f8b0:4009:803::1008] with 32 bytes of data:
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms

Ping statistics for 2607:f8b0:4009:803::1008:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms

C:\Users\



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sk>ipconfig/all>network.txt & network.txt


C:\Users\sk>ping google.com

Pinging google.com [2607:f8b0:4009:803::1008] with 32 bytes of data:
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms

Ping statistics for 2607:f8b0:4009:803::1008:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\sk>ipconfig/all>network.txt & network.txt



C:\Users\>ping google.com

Pinging google.com [2607:f8b0:4009:803::1008] with 32 bytes of data:
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms
Reply from 2607:f8b0:4009:803::1008: time=13ms
Reply from 2607:f8b0:4009:803::1008: time=12ms

Ping statistics for 2607:f8b0:4009:803::1008:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=55ms TTL=49
Reply from 209.183.226.152: bytes=32 time=45ms TTL=49
Reply from 209.183.226.152: bytes=32 time=53ms TTL=49
Reply from 209.183.226.152: bytes=32 time=46ms TTL=49

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 55ms, Average = 49ms
So all we can do now is wait for the disconnects and then when its disconnected do all the tests again
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seanxke seanxke is offline
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07-Aug-2012, 12:50 AM #5
Ok I think know what the problem is. It just went out on me again with ethernet cable stil plugged into it wired connection. It would not even do anything of saying connected Ethernet it would just be blank. It would work if I restardted the computer but why? Is there some hardware networking problem going on? I =t is under warranty for 2 years but would you recommend replacing that if that is the problem? I also did a test to see if the internet is still working so i did wireless internet on it and it is fine?

The problem I am wondering about is why does the computer need to be restarted sometimes for it to do a ehthernet cable connection? I am mean it will work for a long time being wired connection and then all of the sudden out of nowhere it will just drop?'

Wireless works fine of internet
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etaf   (Wayne) etaf is online now
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07-Aug-2012, 03:39 AM #6
we need to see all those tests to understand what is happening - and cannot be connected to the wireless otherwise the test will be meaningless

theres quite a few possible reasons
faulty cable
faulty router
DNS error
Faulty driver

and for each of those we would suggest something different - the test results would help

Have you changed the cable at all - as it may be faulty ?
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07-Aug-2012, 09:19 AM #7
ok so right now i am connected on wireless internet that works on internet. If I restart computer the cable works connected wired. I did try another ethernet cable and it did not work as well.

So How do I do the test of ehthenet cable if all I can connect is just with wireless internet right now? Like I said if i restart computer it will work and work for a long time before it does not? I just don't understand why it does that.
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seanxke seanxke is offline
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07-Aug-2012, 09:41 AM #8
Here is the test with ethernet cable unplugged


IP config/all test







Windows IP Configuration

Host Name . . . . . . . . . . . . : s-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 44-6D-57-7A-12-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 44-6D-57-7A-41-3B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 44-6D-57-7A-12-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-90-F5-D1-AE-BC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.il.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{ADA17DD5-037F-4308-869E-32D2A37C564B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{66487F97-E74B-4E3F-9999-3976A0B9173A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes









ping test





Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\> ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\s>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\s>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\>ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from : Destination host unreachable.
Reply from : Destination host unreachable.
Reply from : Destination host unreachable.
Reply from : Destination host unreachable.

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Last edited by seanxke; 07-Aug-2012 at 10:02 AM..
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etaf   (Wayne) etaf is online now
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07-Aug-2012, 01:05 PM #9
i think i may have confused you
Quote:
Here is the test with ethernet cable unplugged
we need the cable plugged in to the PC and the wireless disconnected
and then using the ethernent connection to see the results of the test

sorry if not clear
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seanxke seanxke is offline
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07-Aug-2012, 02:20 PM #10
Ok i am sorry i did this test with the Ethernet cable plugged into the computer and I did turn off the wireless internet.

So yes the cable was plugged into the cable modem.
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07-Aug-2012, 03:48 PM #11
so can u tell me what might be the problem? And also what is your opinion on the USB ethernet adaptor ones? I have high speed interent and work from home so I would need one if I was to do that could handle the speed and streaming and what not for business. If I was to do that. Like I said it is weird because if I restart the computer it will work fine the ethernet port. Can u please tell me what u believe is the problem?
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etaf   (Wayne) etaf is online now
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07-Aug-2012, 03:54 PM #12
i don't at the moment - need to see some more info

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc*


------------------------------------------------------------------------
Safemode with networking
with a cable connected from PC to router
check the cable - see if there is a light on the router associated with the cable port used , also check if you have a green/yellow light on the PC LAN port
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works for a longer time
------------------------------------------------------------------------
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seanxke seanxke is offline
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07-Aug-2012, 03:59 PM #13
I have kaspersky internet security 2012 and malwarebytes anti malware on the computer
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etaf   (Wayne) etaf is online now
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07-Aug-2012, 04:02 PM #14
is kaspersky fully paid up ?
it may be worth removing that program - make a note of any keys or subscriptions so if you need to you can re-install

but try the safe mode first

--------------------------------------------------------------

Kaspersky Removal Tool
A link to Kaspersky - this varies with different versions
http://support.kaspersky.com/faq/?qid=208279463
http://support.kaspersky.com/faq/?qid=193239279

--------------------------------------------------------------
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