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bsod when trying to connect to wifi


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SpectresShadow   (Josh) SpectresShadow is offline
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03-Aug-2012, 03:44 PM #1
bsod when trying to connect to wifi
I'm currently trying to get my mom's laptop working with it's built in wifi. So far, everytime I try to connect to my network I get a blue screen of death. I am at this moment running avast anti-virus full system scan after having run full system scan with malwarebytes. The system she is using is windows 7 home premium 32 bit sp-1. I will post more information as I obtain it. Thanks in advance for any help.
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etaf   (Wayne) etaf is online now
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03-Aug-2012, 03:49 PM #2
make and model of the PC
then we can see what the driver maybe

can you connect to the router with a cable and connect to the internet without a blue screen

also what does the blue screen say
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SpectresShadow   (Josh) SpectresShadow is offline
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03-Aug-2012, 08:36 PM #3
Quote:
Originally Posted by etaf View Post
make and model of the PC
HP G60

Quote:
Originally Posted by etaf View Post
can you connect to the router with a cable and connect to the internet without a blue screen
It works just fine using ethernet cable.

Quote:
Originally Posted by etaf View Post
also what does the blue screen say
See the attached photos
Attached Thumbnails
bsod when trying to connect to wifi-100_0761.jpg   bsod when trying to connect to wifi-problemeventtop.jpg   bsod when trying to connect to wifi-problemeventmiddle.jpg   bsod when trying to connect to wifi-problemeventbottom.jpg  
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etaf   (Wayne) etaf is online now
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04-Aug-2012, 05:02 AM #4
Athr.sys is a driver file from company Atheros Communications, Atheros Extensible Wireless LAN device driver

can you look in device manager and post back the exact model of the Atheros wireless adapter


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Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if this does not work then -

Windows 7 or Vista
Click on the Start Orb
In the Start Search box type
device manager and then press enter

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Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there

post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
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__________________
Wayne
Please let us know what the final solution was to any problem posted
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SpectresShadow   (Josh) SpectresShadow is offline
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04-Aug-2012, 05:51 PM #5
Here is a screenshot of the device manager.
Attached Thumbnails
bsod when trying to connect to wifi-device-manager.jpg  
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etaf   (Wayne) etaf is online now
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04-Aug-2012, 06:14 PM #6
Drivers for the other windows operating system
http://www.atheros.cz/atheros-wireless-drivers.php
You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
Now click on the blue tick mark in the column under your windows version.
This will open another page for that particular adapter and that windows version.

Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

To install the driver you will need to do the following

Extract the downloaded zip file into a folder on the PC
then

For Vista;
> Start Globe
> Control Panel
> System and maintenance
> Scroll down to Device manager
> network adaptors, click on the + >
> Right click on the AR5007(EG) Adapter
> click on Update Driver Software...
> click on Browse my computer for driver software
> click on the Button Browse...
> Locate the folder you extracted the downloaded zip file to
> Next
Click OK and Windows will install the driver for you.

------------------------------------------------------------------------
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SpectresShadow   (Josh) SpectresShadow is offline
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05-Aug-2012, 03:48 AM #7
The driver for the atheros adapter is already up to date. I have the hp on the wifi network thanks to a netgear n150 that was given for test purposes. Could the drivers for that interfere with the workings of the drivers for the atheros? I know that that kind of thing happens with different antivirus programs installed at the same time.
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etaf   (Wayne) etaf is online now
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05-Aug-2012, 05:45 AM #8
Quote:
Could the drivers for that interfere with the workings of the drivers for the atheros?
Yes , the wireless utility manager programs can conflict with each other , so make sure only one is running
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05-Aug-2012, 09:47 AM #9
Quote:
The driver for the atheros adapter is already up to date.
Reinstall it, as the installed instance could be corrupted.
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SpectresShadow   (Josh) SpectresShadow is offline
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05-Aug-2012, 02:40 PM #10
I have tried uninstalling the netgear wireless drivers to see if the managers were interfering with each other. It was not that, I still got the blue screen when I tried to connect. Next I am going to try reinstalling the driver for the atheros and see what happens.
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SpectresShadow   (Josh) SpectresShadow is offline
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06-Aug-2012, 02:43 AM #11
Thank you all for trying to help but the computer is no longer in my possession. My mom took it back and is just going to use the netgear device to connect. If she has me work on it again I may come back to this issue but it is no longer a concern for me right now. And no I did not have a chance to uninstall/reinstall the atheros driver because I had to return it an hour after my previous post and my internet was taking a while to download the driver.
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etaf   (Wayne) etaf is online now
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06-Aug-2012, 03:52 AM #12
thanks for taking the time to let us know
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