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Internet Constantly Going Down


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kadams0914 kadams0914 is offline
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04-Aug-2012, 03:17 PM #1
Internet Constantly Going Down
I am using an HP Pavilion dm4 laptop, and I have been having issues with the internet. The internet on my computer constantly is going down even though my network is not having any issues. It goes down every hour or so and I have to press the wireless button once to turn it off and once to turn it back on in order for my computer to regain internet access. This just began happening in the last few days.

I am running Windows 7 home edition, and I don't know much about the network because it is my college's wireless network.
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etaf   (Wayne) etaf is online now
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04-Aug-2012, 03:38 PM #2
would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
Make sure you also indicate on the reply which tests are for what condition.

Please post back here the make and exact model of the router and if you have a separate modem, the make and exact model of the modem.

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Type the following command
Ping {then a space and then add the number that is shown against the item labeled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

{If the above link does not work heres another link http://www.pcworld.com/downloads/fil.../download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to haveNET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus...-1-RevB-6.aspx

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

If you are using the Mac OS then use http://www.istumbler.net/ or
if you want to optimise base station position and signal strength / dead spots use
http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
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05-Aug-2012, 01:09 PM #3
Ok I did the tests with internet connection. My internet hasn't gone back down yet so I only have the good scenario test results.

I don't know any of the details of the router or modem because I am using my college's wireless internet service, so I don't know any of those details.

Security programs:
Current: Watchdog, Windows Firewall
Past: MBAM anti-malware, AVG free

Test results:

ipconfig /all


Windows IP Configuration

Host Name . . . . . . . . . . . . : Kyle-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rice.edu

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 64-31-50-9C-32-72
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 8C-A9-82-97-49-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 8C-A9-82-97-49-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : rice.edu
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 8C-A9-82-97-49-64
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6dd0:46a2:dcd6:2c74%11(Preferred)
IPv4 Address. . . . . . . . . . . : 10.102.194.161(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.128
Lease Obtained. . . . . . . . . . : Saturday, August 04, 2012 3:27:50 PM
Lease Expires . . . . . . . . . . : Monday, August 06, 2012 3:57:51 AM
Default Gateway . . . . . . . . . : 10.102.194.129
DHCP Server . . . . . . . . . . . : 1.1.1.1
DHCPv6 IAID . . . . . . . . . . . : 244099458
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-7C-E2-EF-8C-A9-82-97-49-64
DNS Servers . . . . . . . . . . . : 10.128.92.32
10.129.92.32
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:42d:6ef:7fd5:66c9(Preferred)
Link-local IPv6 Address . . . . . : fe80::42d:6ef:7fd5:66c9%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{62E43C1B-3CE3-4BEB-ADBD-D9BC54DBC4DA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E3004A94-9AD1-47DC-97AD-1540E1F91405}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.rice.edu:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : rice.edu
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

---------------------------------------------------------------------------------------------------

Ping default gateway


Pinging 10.102.194.129 with 32 bytes of data:
Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
Reply from 10.102.194.129: bytes=32 time=5ms TTL=255

Ping statistics for 10.102.194.129:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 5ms, Average = 5ms

---------------------------------------------------------------------------------------------------

Ping google.com


Pinging google.com [74.125.227.97] with 32 bytes of data:
Reply from 74.125.227.97: bytes=32 time=11ms TTL=53
Reply from 74.125.227.97: bytes=32 time=13ms TTL=53
Reply from 74.125.227.97: bytes=32 time=13ms TTL=53
Reply from 74.125.227.97: bytes=32 time=13ms TTL=53

Ping statistics for 74.125.227.97:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 12ms

---------------------------------------------------------------------------------------------------

Ping 209.183.226.152

Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=70ms TTL=49
Reply from 209.183.226.152: bytes=32 time=138ms TTL=49
Reply from 209.183.226.152: bytes=32 time=77ms TTL=49
Reply from 209.183.226.152: bytes=32 time=121ms TTL=49

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 70ms, Maximum = 138ms, Average = 101ms

Xirrus result is attached.
Attached Thumbnails
Internet Constantly Going Down-xirrus-screen-cap-connection.png  
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etaf   (Wayne) etaf is online now
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05-Aug-2012, 01:12 PM #4
your wireless signal strength is to low for a reliable connection -88 , xirrus user manual states that -70 is required for a robust connection

so i suspect thats your problem
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05-Aug-2012, 01:18 PM #5
One of them is at -40, though! That one was on top but then when I clicked something it reversed the order for some reason.
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05-Aug-2012, 01:20 PM #6
oppss missed - thanks

lets see the the tests when disconnects
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05-Aug-2012, 01:57 PM #7
Results without connection are below. Something that is strange about the whole thing is that the bars on the bottom right of my screen usually show that I still have internet connection even though the internet is down. It takes a while for it to indicate that there i a problem, and then it goes back to looking normal even though I don't have connection.

ipconfig results


Windows IP Configuration

Host Name . . . . . . . . . . . . : Kyle-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rice.edu

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 64-31-50-9C-32-72
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 8C-A9-82-97-49-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 8C-A9-82-97-49-65
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : rice.edu
Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
Physical Address. . . . . . . . . : 8C-A9-82-97-49-64
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6dd0:46a2:dcd6:2c74%11(Preferred)
IPv4 Address. . . . . . . . . . . : 10.102.194.161(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.128
Lease Obtained. . . . . . . . . . : Saturday, August 04, 2012 3:27:50 PM
Lease Expires . . . . . . . . . . : Monday, August 06, 2012 3:57:51 AM
Default Gateway . . . . . . . . . : 10.102.194.129
DHCP Server . . . . . . . . . . . : 1.1.1.1
DHCPv6 IAID . . . . . . . . . . . : 244099458
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-7C-E2-EF-8C-A9-82-97-49-64
DNS Servers . . . . . . . . . . . : 10.128.92.32
10.129.92.32
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:42d:6ef:7fd5:66c9(Preferred)
Link-local IPv6 Address . . . . . : fe80::42d:6ef:7fd5:66c9%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{62E43C1B-3CE3-4BEB-ADBD-D9BC54DBC4DA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E3004A94-9AD1-47DC-97AD-1540E1F91405}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.rice.edu:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : rice.edu
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

-----------------------------------------------------------------------------------------------------

Ping default gateway


Pinging 10.102.194.129 with 32 bytes of data:
Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
Reply from 10.102.194.129: bytes=32 time=5ms TTL=255
Reply from 10.102.194.129: bytes=32 time=5ms TTL=255

Ping statistics for 10.102.194.129:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 5ms, Average = 5ms


-----------------------------------------------------------------------------------------------------

Ping google.com


Pinging google.com [74.125.227.97] with 32 bytes of data:
Reply from 74.125.227.97: bytes=32 time=11ms TTL=53
Reply from 74.125.227.97: bytes=32 time=13ms TTL=53
Reply from 74.125.227.97: bytes=32 time=13ms TTL=53
Reply from 74.125.227.97: bytes=32 time=13ms TTL=53

Ping statistics for 74.125.227.97:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 13ms, Average = 12ms


-----------------------------------------------------------------------------------------------------

Ping DNS


Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=70ms TTL=49
Reply from 209.183.226.152: bytes=32 time=138ms TTL=49
Reply from 209.183.226.152: bytes=32 time=77ms TTL=49
Reply from 209.183.226.152: bytes=32 time=121ms TTL=49

Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 70ms, Maximum = 138ms, Average = 101ms
Attached Thumbnails
Internet Constantly Going Down-xirrus-without.png  
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etaf   (Wayne) etaf is online now
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05-Aug-2012, 02:02 PM #8
no lose of internet there - the pings are showing a good connection

so something must be blocking you using a web browser

this may not work - but try safemode with networking - often wireless does not work in this mode anyway
but if it does work - see if it disconnects

- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
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05-Aug-2012, 02:17 PM #9
If it works, then am I supposed to just always run my PC with networking? And I don't think it's blocking me from a browser, because I've been playing online games that don't go through a browser, and they get disconnected when my internet says it goes down.
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05-Aug-2012, 02:31 PM #10
Quote:
If it works, then am I supposed to just always run my PC with networking?
no its a diagnostic to see what maybe the issue

Quote:
because I've been playing online games that don't go through a browser, and they get disconnected when my internet says it goes down.
OK - those pings do show a good connection - so as i say something must be blocking


What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc

Quote:
Security programs:
Current: Watchdog, Windows Firewall
Past: MBAM anti-malware, AVG free
lets make sure AVG is off, use this tool

AVG Removal Tools
http://www.avg.com/gb-en/utilities

I dont know Watchdog - need to look up
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05-Aug-2012, 02:36 PM #11
Ok I removed AVG. Watchdog is a program that was suggested to me on this forum when I was having Malware issues back in June.
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05-Aug-2012, 02:44 PM #12
i had a quick read here
http://forums.techguy.org/virus-othe...malware-2.html
and didn't see watchdog
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05-Aug-2012, 02:47 PM #13
My bad, its called WinPatrol. The icon is a dog.
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05-Aug-2012, 02:50 PM #14
i would uninstall that as well with the removal tool here
http://www.winpatrol.com/download.html
Quote:
WinPatrol Removal Program (589 KB)
This is a single program WinPatrolRemove.exe which will remove all files and registry entries created by installing WinPatrol. After running this file it will be removed automatically the next time you reboot.
then if after all that it still disconnects you can always put winpatrol back on

just need to go through a process to see whats happening / blocking
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kadams0914 kadams0914 is offline
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05-Aug-2012, 02:52 PM #15
Ok that is removed.
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