Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Xp pro - modem removed - unavailable device com1


(!)

Blue_J's Avatar
Blue_J Blue_J is offline
Member with 46 posts.
THREAD STARTER
 
Join Date: Nov 2009
04-Aug-2012, 09:58 PM #1
Xp pro - modem removed - unavailable device com1
Hi there, having a similar problem to some of your other guests...

Have a MaxData Desktop running WinXP. Trying to connect to internet with a Dial Up Modem (56k).

Have set up a New Connection in device manager. Modem drivers have installed correctly and are listed under New Programs and Modem is active and ready.

In Taskbar and in Control Panel there is a Red Cross next to the modem icon and new connection respectively.

When I click on Properties for the new connection under the General Tab it says "MODEM REMOVED - UNAVAILABLE DEVICE" and refers to COM1.

Is there some way to get WinXP to recognise the "USB external modem" rather than looking at Com1, if this is the problem.

Thank you for your help!
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,896 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
05-Aug-2012, 06:25 AM #2
can you post a a screen shot of device manager with the modem section clicked as shown here
http://modemsite.com/56k/xpdevmgr.asp

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
__________________
Wayne
Please let us know what the final solution was to any problem posted
Blue_J's Avatar
Blue_J Blue_J is offline
Member with 46 posts.
THREAD STARTER
 
Join Date: Nov 2009
07-Aug-2012, 03:22 AM #3
Here are the screenshots.
Attached Thumbnails
Xp pro - modem removed - unavailable device com1-device-missing.jpg   Xp pro - modem removed - unavailable device com1-device-manager.jpg  
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,896 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
07-Aug-2012, 03:58 AM #4
that is not a modem showing - there is a network adapter
the intel pro/1000

Whats the make and exact make of the USB modem you have
Blue_J's Avatar
Blue_J Blue_J is offline
Member with 46 posts.
THREAD STARTER
 
Join Date: Nov 2009
07-Aug-2012, 10:53 PM #5
I don't know about Network Adapters.

The external modem I have is the "Silver Bullet" USB modem as it says on the packaging of the modem. Here is the site where I downloaded the drivers.

http://www.swann.com/s/techcenter/p/olddrivers


I could also copy the files from my WinXP Home desktop which it works with perfectly as a suggestion if it would help at all?
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,896 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
08-Aug-2012, 06:32 AM #6
Quote:
I could also copy the files from my WinXP Home desktop which it works with perfectly as a suggestion if it would help at all?
yes please
Blue_J's Avatar
Blue_J Blue_J is offline
Member with 46 posts.
THREAD STARTER
 
Join Date: Nov 2009
13-Aug-2012, 02:39 AM #7
OK, copied the files from WinXP Home to WinXP Pro. In short... nothing has changed!

Noticed a couple of things though as I was doing it that may help sort out the problem.

With Win XP Home:

1) Modem is installed under Programs with option to uninstall.
2) Modem is showing in Device Manager - SmartUSB56 Voice Modem
3) Device Manager - Modem - General Tab - Location is 0 (USB Device)
4) Device Manager - Modem - Modem Tab - Port is Com4
5) Device Manager - Modem - Diagnostics Tab - Hardware ID is USB\Vid_0483&Pid_7554&Rev_0200
6) Device Manager - Modem - Details Tab - Device Instance Id USB\VID_0483&PID_7554\4&1094FECI&0&1
7) Device Manager - Other Devices - shows Ethernet Connection



Here are the file names of the SmartLink Driver which I copied to C:\WINDOWS in Win XP Pro (from XP Home) :

C:\WINDOWS\slrundll.exe
C:\WINDOWS\system32\drives\Modem.sys
C:\WINDOWS\system32\DRIVERS\mtlmnt5.sys
C:\WINDOWS\system32\DRIVERS\mtlstrm.sys
C:\WINDOWS\system32\DRIVERS\ntmtlfax.sys
C:\WINDOWS\system32\DRIVERS\RecAgent.sys
C:\WINDOWS\system32\DRIVERS\slnt7554.sys
C:\WINDOWS\system32\DRIVERS\slnthal.sys
C:\WINDOWS\system32\DRIVERS\slwdmsup.sys
C:\WINDOWS\system32\DRIVERS\slcoinst.dll
C:\WINDOWS\system32\DRIVERS\slextspk.dll
C:\WINDOWS\system32\DRIVERS\slgen.dll
C:\WINDOWS\system32\DRIVERS\slserv.exe
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,896 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
13-Aug-2012, 03:47 AM #8
Quote:
Modem is showing in Device Manager - SmartUSB56 Voice Modem
but you dont have this device showing on the other PC
with the usb modem plugged in
if on device manager you goto - View - show hidden devices
anything showing with yellow ? or !
Blue_J's Avatar
Blue_J Blue_J is offline
Member with 46 posts.
THREAD STARTER
 
Join Date: Nov 2009
14-Aug-2012, 03:57 AM #9
More screenshots...
Here are the screenshots showing USB Device
Attached Thumbnails
Xp pro - modem removed - unavailable device com1-device-manager-usb-device-showing.jpg   Xp pro - modem removed - unavailable device com1-general-tab.jpg   Xp pro - modem removed - unavailable device com1-driver-tab.jpg   Xp pro - modem removed - unavailable device com1-details-tab.jpg   Xp pro - modem removed - unavailable device com1-ports.jpg  

etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,896 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
14-Aug-2012, 04:33 AM #10
That other device in yellow ?
with the codes vid_0483&pid_7554
is the modem and needs to have the driver installed

did you get a CD with the device - it will have the drivers on

there maybe a setup file - which will start when you put the CD in and you will have the option to install the driver
OR
probably the CD will have a number of folders - one called drivers OR windows systems folder and then under the XP folder - drivers

then you need to

then the steps are

>Start Globe
>Devices and Printers
>File > select - Device Manager
open up network adapters
right-click on the adapter
Then click on Update Driver
Select on "seach driver on computer"
Then insert the path of your INF file (the folder you extracted the zip/rar file into)
Click OK and Windows will install the driver for you.

Full instructions are here
Link to instructions for windows XP
http://pcsupport.about.com/od/fixthe...tedriverxp.htm
Blue_J's Avatar
Blue_J Blue_J is offline
Member with 46 posts.
THREAD STARTER
 
Join Date: Nov 2009
15-Aug-2012, 04:06 AM #11
SOLVED! But a Quick Last Qn
YaY!!!!!!! It worked perfectly! Thanks so much Etaf. Solved! I updated the Adapter with the external modem files and Walah!! I can now use Dial Up. Thanks so much.

Just before I close this thread... can I ask you if you would suggest I try the same solution for exactly the same problem and error message on my HP Pavilion 510a running XP Pro which has a Network Adapter = Realtek RTL8139/810x Family Fast Ethernet NIC. Here is the Device Manager Screenshot:
Thanks again
Attached Thumbnails
Xp pro - modem removed - unavailable device com1-device-manager.jpg  
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,896 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
15-Aug-2012, 04:31 AM #12
yes, theres quite a few things missing on that PC
and the controller is missing - which is often the chipset drivers

they do not appear to have all the drivers on the HP support website

Is the device able to conntect to the internet , if so - try right clicking on each of the device with the ? and update and search the internet for the drivers

otherwise we need to see the codes for each device




------------------------------------------------------------------------
How to identify hardware in Device Manager

right click on the device with a yellow!

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation
Device ID code 008A is for this device - Intel Centrino Wireless-N1030
Blue_J's Avatar
Blue_J Blue_J is offline
Member with 46 posts.
THREAD STARTER
 
Join Date: Nov 2009
21-Aug-2012, 07:03 AM #13
I can't connect to the internet so have included the screenshots showing the hardware Id's of the three yellow ??? items from Device Manager which includes the full code of each device.

Have looked up the Vendor and Device Id's and the results are below... although I don't know what to do next.

PCI Simple Communications Controller
Vendor ID = 14F1
Vendor Search Results
Returning 1 match for: "14F1"


0x14F1
Vendor Name
Conexant (Formerly Rockwell)

Web Site: http://www.conexant.com/
Notes: Generic only, drivers availiable
 
Device ID = 2013
Device Search Results
Returning 5 matches for: "2013"


Device ID
Chip Description
Vendor ID
Vendor Name

0x2013
Conexant RS-56 PCI Modem
0x10F1
Tyan Computer

0x2013
in-Build CX11235 modem
0x14F1
Conexant (Formerly Rockwell)

0x2710
PCI modem card Conexant
0x14F1
Conexant (Formerly Rockwell)

0x2013
U.S. Robotics 56K Voice Host Int
0x16EC
U.S. Robotics

0x2013
Framegrabber
0x18C9
ARVOO Engineering BV

 
Multimedia Audio Controller
Vendor ID = 8086
Vendor Search Results
Returning 1 match for: "8086"


0x8086

Intel Corporation

 
Device ID = 2415 
Device Search Results
Returning 3 matches for: "2415"

Device Id
Chip Description
Vendor Id
Vendor Name

0x10024152
ATI RADEON 9600 Series
0x1002
ATI Technologies Inc. / Advanced Micro Devices, Inc.

0x3685
Wireless Access Adapter Model 022415
0x16EC
U.S. Robotics

0x2415
Aureal (AD1881 SOUNDMAX) Placa Me Asaki P3-141
0x8086
Intel Corporation

 
 
Unknown Device - see screenshot as does not have vendor or device id.

Attached Thumbnails
Xp pro - modem removed - unavailable device com1-pci-simple-communications-hardware-ids.jpg   Xp pro - modem removed - unavailable device com1-multimedia-hardware-ids.jpg   Xp pro - modem removed - unavailable device com1-unknown-device-ids.jpg  
etaf's Avatar
etaf   (Wayne) etaf is online now
Computer Specs
Moderator with 49,896 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
21-Aug-2012, 11:17 AM #14
The maxdata PC - do you have any other information on the PC at all

i have found this FTP information
http://translate.google.co.uk/transl...ed=0CEoQ7gEwAA

But need to know the mother board
one of these programs will provide that information

http://www.belarc.com

SIW - System Information for Windows
http://www.gtopala.com/

http://www.piriform.com/speccy

---------------------------------------------------------

Quote:
0x2013
in-Build CX11235 modem
0x14F1
Conexant (Formerly Rockwell)
Chip Number: RS56-PCI
Chip Description: in-Build CX11235 modem
they provide a generic modem driver here
http://www.conexant.com/support/md_driverdownload.jsp

------------------------------------
Quote:
Chip Number: Intel 82801DBM SM/BUS Controller 24C3
Chip Description: Aureal (AD1881 SOUNDMAX) Placa Me Asaki P3-141
Notes: Drivers http://www.soundcard-drivers.com/drivers/116/116218.htm
--------------------
dlsayremn's Avatar
dlsayremn   (David) dlsayremn is offline
Computer Specs
Member with 1,852 posts.
 
Join Date: Feb 2008
Location: Louisville,KY
Experience: Intermediate
21-Aug-2012, 11:45 AM #15
From my searches,

ACPI\PNP0700 is a Floppy (3.5")Disk Drive
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑