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netgear n150 internet connection problem


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fairmont99's Avatar
fairmont99 fairmont99 is offline
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05-Aug-2012, 03:18 AM #1
netgear n150 internet connection problem
I purchased a netgear n150 2 months ago, with one connection wired to the router and using another PC, PS3 and smartphone wirelessly and have been using it fine for the first month or so. Now the wired connection loses connection or is not able to connect at all sometimes (not able to acquire ip address). While the wireless connections all work fine. Turning off/on the router sometimes helps but not always. I have tried to connect the problem pc wirelessly but with no luck.

If I connect my previous modem, a sagem f@st 1201, it connects fine.

Please help
etaf's Avatar
etaf   (Wayne) etaf is online now
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05-Aug-2012, 06:19 AM #2
what the make and model of the pc that will not connect

is it only this PC have you tried the cable on the other PC (looks like you have two PCs )

can we see the following from the faulty PC - when its working and when it disconnects
------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Type the following command
Ping {then a space and then add the number that is shown against the item labeled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------
__________________
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Please let us know what the final solution was to any problem posted
fairmont99's Avatar
fairmont99 fairmont99 is offline
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11-Aug-2012, 08:51 PM #3
the computer is an intel e8200 @2.66ghz 3.25g of RAM

Have tried the second pc with the wired connection and it worked fine.

Working

Windows IP Configuration

Host Name . . . . . . . . . . . . : nofuku
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller
Physical Address. . . . . . . . . : 00-1F-C6-50-5B-95
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Tuesday, August 07, 2012 5:22:03 PM
Lease Expires . . . . . . . . . . : Wednesday, August 08, 2012 5:22:03 PM
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Troy>ping goggle.com
Pinging goggle.com [85.17.162.24] with 32 bytes of data:
Reply from 85.17.162.24: bytes=32 time=350ms TTL=52
Reply from 85.17.162.24: bytes=32 time=351ms TTL=52
Reply from 85.17.162.24: bytes=32 time=350ms TTL=52
Reply from 85.17.162.24: bytes=32 time=344ms TTL=52
Ping statistics for 85.17.162.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 344ms, Maximum = 351ms, Average = 348ms

C:\Documents and Settings\Troy>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Reply from 209.183.226.152: bytes=32 time=262ms TTL=51
Reply from 209.183.226.152: bytes=32 time=256ms TTL=51
Reply from 209.183.226.152: bytes=32 time=257ms TTL=51
Reply from 209.183.226.152: bytes=32 time=253ms TTL=51
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 253ms, Maximum = 262ms, Average = 257ms

Not working

Windows IP Configuration

Host Name . . . . . . . . . . . . : nofuku
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller
Physical Address. . . . . . . . . : 00-1F-C6-50-5B-95
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.143.205
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Troy>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Troy>ping google.com
Ping request could not find host google.com. Please check the name and try again

C:\Documents and Settings\Troy>ping 209.183.226.152
Pinging 209.183.226.152 with 32 bytes of data:
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Ping statistics for 209.183.226.152:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
etaf's Avatar
etaf   (Wayne) etaf is online now
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12-Aug-2012, 05:28 AM #4
its seems to have lost the connection to the router

can you try the other PC connected by cable and see if that loses the connection

Quote:
intel e8200
is the CPU - do have the make and model of the PC - usually printed on the machine somewhere on a label
Would be good to get the driver from the manufacturers website and update
TerryNet's Avatar
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12-Aug-2012, 10:28 AM #5
Quote:
Have tried the second pc with the wired connection and it worked fine.
With the same cable? Does the second pc also have gigabit ethernet?
fairmont99's Avatar
fairmont99 fairmont99 is offline
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14-Aug-2012, 02:27 AM #6
With a different network cable (longer),other computer has a different network cable.
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14-Aug-2012, 08:58 AM #7
Quote:
Now the wired connection loses connection or is not able to connect at all sometimes
That's your original problem description. With the trouble shooting that has been done so far possible causes still include:

a. the exact router LAN port used;

b. the ethernet cable;

c. hardware or software on the computer.

I suspect (c), but since (c) includes a wide range of possibilities it would be nice if you could test (a) and (b) to find the cause or eliminate them as possibilities.
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fairmont99's Avatar
fairmont99 fairmont99 is offline
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17-Aug-2012, 01:29 AM #8
The same cable has been tested on both PC's and worked fine on the non problem PC. Im not sure if the working PC has gigabit ethernet, could you explain how to find out please?

The PC has no visable branding on the case.

Thanks for your time and patience, I appreciate the help.
TerryNet's Avatar
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17-Aug-2012, 08:16 AM #9
Quote:
Im not sure if the working PC has gigabit ethernet, could you explain how to find out please?
Sometimes it's obvious from the name of the ethernet adapter. Most time you have to search for the specs for the adapter. And sometimes that search, at least for me, is pretty fruitless. If you want us to try to help with that please give us the exact name of the adapter (as given in Device Manager).
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