[nonajenn]

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 925 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 8183 Mb
Graphics Card: ATI Radeon HD 4350, 512 Mb
Hard Drives: C: Total - 942176 MB, Free - 888263 MB; D: Total - 11394 MB, Free - 1645 MB;
Motherboard: FOXCONN, ALOE
Antivirus: Norton 360, Updated and Enabled

Farbar Service Scanner Version: 06-08-2012
Ran by Jennifer (administrator) on 11-08-2012 at 09:25:16
Running from "C:\Users\Jennifer\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameter s\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


MiniToolBox by Farbar Version: 23-07-2012
Ran by Jennifer (administrator) on 11-08-2012 at 09:28:44
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Atheros 802.11 a/b/g/n Dualband Wireless Network Module = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Jennifer-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : wildblue.com

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 06-26-82-4A-41-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros 802.11 a/b/g/n Dualband Wireless Network Module
Physical Address. . . . . . . . . : 00-26-82-4A-41-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : wildblue.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 18-A9-05-B4-17-F6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f16c:a661:af1f:91e0%10(Preferred)
IPv4 Address. . . . . . . . . . . : 70.41.204.175(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Friday, August 10, 2012 11:20:24 PM
Lease Expires . . . . . . . . . . : Saturday, August 11, 2012 8:56:17 PM
Default Gateway . . . . . . . . . : 70.41.204.1
DHCP Server . . . . . . . . . . . : 10.244.40.14
DHCPv6 IAID . . . . . . . . . . . : 236497157
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-78-1D-8F-18-A9-05-B4-17-F6
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
Primary WINS Server . . . . . . . : 127.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : wildblue.com
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:4629:ccaf::4629:ccaf(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{EBD51ABB-CDD9-43FB-B25C-B8C43A88BF38}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{32444358-B114-4518-B350-66A57FBDBC59}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:cf0:3af7:b9d6:3350(Preferred)
Link-local IPv6 Address . . . . . : fe80::cf0:3af7:b9d6:3350%13(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.wildblue.com:

Connection-specific DNS Suffix . : wildblue.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::200:5efe:70.41.204.175%17(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: resolver1.opendns.com
Address: 208.67.222.222

Name: google.com.wildblue.com
Address: 67.215.65.132


Pinging google.com [74.125.224.131] with 32 bytes of data:
Reply from 74.125.224.131: bytes=32 time=1376ms TTL=53
Reply from 74.125.224.131: bytes=32 time=1455ms TTL=53

Ping statistics for 74.125.224.131:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1376ms, Maximum = 1455ms, Average = 1415ms
Server: resolver1.opendns.com
Address: 208.67.222.222

Name: yahoo.com.wildblue.com
Address: 67.215.65.132


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=1669ms TTL=50
Reply from 209.191.122.70: bytes=32 time=1570ms TTL=50

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1570ms, Maximum = 1669ms, Average = 1619ms
Server: resolver1.opendns.com
Address: 208.67.222.222

Name: bleepingcomputer.com.wildblue.com
Address: 67.215.65.132


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...06 26 82 4a 41 e8 ......Microsoft Virtual WiFi Miniport Adapter
11...00 26 82 4a 41 e8 ......Atheros 802.11 a/b/g/n Dualband Wireless Network Module
10...18 a9 05 b4 17 f6 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 70.41.204.1 70.41.204.175 20
70.41.204.0 255.255.252.0 On-link 70.41.204.175 276
70.41.204.175 255.255.255.255 On-link 70.41.204.175 276
70.41.207.255 255.255.255.255 On-link 70.41.204.175 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 70.41.204.175 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 70.41.204.175 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 1125 ::/0 2002:c058:6301::c058:6301
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:9d38:953c:cf0:3af7:b9d6:3350/128
On-link
15 1025 2002::/16 On-link
15 281 2002:4629:ccaf::4629:ccaf/128
On-link
10 276 fe80::/64 On-link
13 306 fe80::/64 On-link
17 281 fe80::200:5efe:70.41.204.175/128
On-link
13 306 fe80::cf0:3af7:b9d6:3350/128
On-link
10 276 fe80::f16c:a661:af1f:91e0/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/10/2012 10:29:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: msnmsgr.exe, version: 14.0.8089.726, time stamp: 0x4a6ce533
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x8b0674c0
Faulting process id: 0xd94
Faulting application start time: 0xmsnmsgr.exe0
Faulting application path: msnmsgr.exe1
Faulting module path: msnmsgr.exe2
Report Id: msnmsgr.exe3

Error: (08/09/2012 09:04:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: msnmsgr.exe, version: 14.0.8089.726, time stamp: 0x4a6ce533
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x39d0458b
Faulting process id: 0xd9c
Faulting application start time: 0xmsnmsgr.exe0
Faulting application path: msnmsgr.exe1
Faulting module path: msnmsgr.exe2
Report Id: msnmsgr.exe3

Error: (08/06/2012 11:56:07 AM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 14.0.1.4577 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 17cc

Start Time: 01cd7402adfdbbf4

Termination Time: 31

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 5e892f6a-dff8-11e1-a13f-18a905b417f6

Error: (08/06/2012 07:35:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: FlashPlayerPlugin_11_3_300_265.exe, version: 11.3.300.265, time stamp: 0x4febd5ac
Faulting module name: NPSWF32_11_3_300_265.dll, version: 11.3.300.265, time stamp: 0x4febd798
Exception code: 0xc0000005
Fault offset: 0x001d1e33
Faulting process id: 0xaf8
Faulting application start time: 0xFlashPlayerPlugin_11_3_300_265.exe0
Faulting application path: FlashPlayerPlugin_11_3_300_265.exe1
Faulting module path: FlashPlayerPlugin_11_3_300_265.exe2
Report Id: FlashPlayerPlugin_11_3_300_265.exe3

Error: (08/05/2012 09:57:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: msnmsgr.exe, version: 14.0.8089.726, time stamp: 0x4a6ce533
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x86c
Faulting application start time: 0xmsnmsgr.exe0
Faulting application path: msnmsgr.exe1
Faulting module path: msnmsgr.exe2
Report Id: msnmsgr.exe3

Error: (08/04/2012 11:04:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: msnmsgr.exe, version: 14.0.8089.726, time stamp: 0x4a6ce533
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xe20
Faulting application start time: 0xmsnmsgr.exe0
Faulting application path: msnmsgr.exe1
Faulting module path: msnmsgr.exe2
Report Id: msnmsgr.exe3

Error: (07/28/2012 05:52:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: msnmsgr.exe, version: 14.0.8089.726, time stamp: 0x4a6ce533
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xa38
Faulting application start time: 0xmsnmsgr.exe0
Faulting application path: msnmsgr.exe1
Faulting module path: msnmsgr.exe2
Report Id: msnmsgr.exe3

Error: (07/27/2012 11:56:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: msnmsgr.exe, version: 14.0.8089.726, time stamp: 0x4a6ce533
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xd14
Faulting application start time: 0xmsnmsgr.exe0
Faulting application path: msnmsgr.exe1
Faulting module path: msnmsgr.exe2
Report Id: msnmsgr.exe3

Error: (07/17/2012 10:12:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: msnmsgr.exe, version: 14.0.8089.726, time stamp: 0x4a6ce533
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xb14
Faulting application start time: 0xmsnmsgr.exe0
Faulting application path: msnmsgr.exe1
Faulting module path: msnmsgr.exe2
Report Id: msnmsgr.exe3

Error: (07/16/2012 02:58:38 PM) (Source: Application Hang) (User: )
Description: The program EXCEL.EXE version 12.0.6661.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8a4

Start Time: 01cd639e0edef192

Termination Time: 0

Application Path: C:\Program Files (x86)\Microsoft Office\Office12\EXCEL.EXE

Report Id: 5c7dd466-cf91-11e1-813d-18a905b417f6


System errors:
=============
Error: (08/10/2012 11:10:37 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (08/10/2012 10:27:26 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (08/10/2012 01:45:12 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

Error: (08/10/2012 01:44:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx64
SRTSP

Error: (08/10/2012 01:44:38 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147014847

Error: (08/10/2012 01:44:38 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

Error: (08/10/2012 01:44:23 PM) (Source: SRTSP) (User: )
Description: Error loading Symantec real time Anti-Virus driver.

Error: (08/10/2012 01:44:23 PM) (Source: SRTSP) (User: )
Description: Error loading virus definitions.

Error: (08/10/2012 01:41:55 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (08/09/2012 09:02:11 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.3.300.270)
AMD APP SDK Runtime (Version: 10.0.831.4)
AMD Catalyst Install Manager (Version: 3.0.855.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2011.1109.2212.39826)
AMD Media Foundation Decoders (Version: 1.0.61109.2218)
AMD USB Filter Driver (Version: 1.0.11.86)
AMD VISION Engine Control Center (Version: 2011.1109.2212.39826)
Babylon toolbar on IE
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.1109.2212.39826)
Catalyst Control Center InstallProxy (Version: 2009.0908.2225.38429)
Catalyst Control Center InstallProxy (Version: 2011.1109.2212.39826)
ccc-utility64 (Version: 2011.1109.2212.39826)
CCC Help English (Version: 2011.1109.2211.39826)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CyberLink DVD Suite Deluxe (Version: 7.0.2115)
DIRECTV Optimizer Ver 2011-06-01 (Version: 4.8.0.0)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
Disney Toontown Online (Version: )
DVD Menu Pack for HP MediaSmart Video (Version: 3.1.3224)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
Funmoods on IE and Chrome
GEAR driver installer for x86 and x64 (Version: 4.008.5)
Google Chrome (Version: 21.0.1180.75)
Hardware Diagnostic Tools (Version: 6.0.5247.34)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
HP Advisor (Version: 3.3.9512.3162)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Games (Version: 1.0.0.71)
HP MediaSmart Demo (Version: 1.00.0000)
HP MediaSmart DVD (Version: 3.1.3317)
HP MediaSmart Music/Photo/Video (Version: 3.1.3422)
HP MediaSmart SmartMenu (Version: 3.1.0.1)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.2.0)
HP Odometer (Version: 2.10.0000)
HP Product Detection (Version: 11.14.0001)
HP Remote Solution (Version: 1.1.11.0)
HP Setup (Version: 1.2.3560.3170)
HP Support Assistant (Version: 6.1.12.1)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.001.000.014)
HPAsset component for HP Active Support Library (Version: 3.0.0.6)
HydraVision (Version: 4.2.116.0)
I Want This (Version: 1.6.146.147)
Junk Mail filter update (Version: 14.0.8089.726)
Kies mini (Version: 1.00.0000)
LabelPrint (Version: 2.5.2017)
LightScribe System Software (Version: 1.18.8.1)
Mead® Calendar Widget (Version: 2.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft IntelliType Pro 8.2 (Version: 8.20.469.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Live Search Toolbar (Version: 3.0.566.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Works (Version: 9.7.0621)
Movie Theme Pack for HP MediaSmart Video (Version: 3.1.3310)
Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 14.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton 360 (Version: 6.2.1.5)
Norton Online Backup (Version: 1.2.20.0)
PDFlite 0.7 (Version: 0.7)
PDFLite Toolbar (Version: 2.4.0)
PictureMover (Version: 3.3.1.19)
PlayBryte
PlayReady PC Runtime amd64 (Version: 1.3.0)
Power2Go (Version: 6.0.3304)
PowerDirector (Version: 7.0.3405)
QuickBooks Premier Edition 2006 (Version: )
RAIDXpert (Version: 3.2.1540.5)
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Recovery Manager (Version: 5.5.2216)
RedMon - Redirection Port Monitor
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.1800.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Zynga Toolbar (Version: 6.8.6.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 8183.89 MB
Available physical RAM: 6658.05 MB
Total Pagefile: 16365.97 MB
Available Pagefile: 14096.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.43 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:920.09 GB) (Free:867.45 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:11.13 GB) (Free:1.61 GB) NTFS

========================= Users: ========================================

User accounts for \\JENNIFER-PC

Administrator ASPNET Guest
Jennifer


**** End of log ****

[nonajenn]

Please need your help with this

[Phyxiis]

Personally I don't see any problem with this..

I pinged the DNS servers and they responded.

Might want to try CMD->ipconfig /flushdns

[cantfly]

You may need to remove norton and reinstall.

[luckydip]

I had the problem for two days. Several systems restores fixed the issue for a short period of time. Checked for viruses in safe mode with networking. Internet worked just fine in a safe mode with networking... I also tried to tweak Mcafee Internet Security that came with my Dell laptop. Disabling firewall and antivirus did not work. Downloaded a couple other virus malware killers and scanned in safe mode with no luck. They could not find anything. Finally I uninstalled McAfee... And voila! I installed Microsoft Security Essntials: it is free and my Internet works!!! I used to work in a call centre for Dell: problems with McAfee blocking the Internet were a real nightmare. So, if you have this issue with DNS server not responding, look at your antivirus first... Do you really need that one particularly...

[kaleysue]

how do I fix error message C:\Windows\system 32\pnrpnsp.dll and computer is slow and freezes up