Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

hp laptop will not connect to internet


(!)

nemebass's Avatar
nemebass nemebass is offline
Computer Specs
Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Intermediate
11-Aug-2012, 11:05 PM #1
hp laptop will not connect to internet
hello, having a problem with the internet connection on a hp pavilion dv6-6108 laptop
was working fine a couple of weeks ago then just stop connecting to the internet via wirless
tried a LAN cable and still is saying that it cannot identify the IP address
was reading previus posts and this is the result of the ipconfig /all

C:\Users\Jessica>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Jessica-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter #3
Physical Address. . . . . . . . . : 38-59-F9-2F-8C-B7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::40e2:d77a:d4db:aa26%18(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.170.38(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 272128505
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B8-CE-F9-10-1F-74-0D-38-99
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 10-1F-74-0D-38-99
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{361C93BC-600C-43E6-B1D7-1FD4B1F7CD03}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{455D6127-CDD0-4043-8371-070E320DE4CE}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

also tried pinging the ip address, which resulted in 4 general failures

device manager is saying the adaptor is working properly but.........

any sugestions will be helpful thank you
20_2_Many's Avatar
20_2_Many 20_2_Many is offline
Member with 495 posts.
 
Join Date: Jun 2012
12-Aug-2012, 06:59 AM #2
Autoconfiguration IPv4 Address. . : 169.254.170.38(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
These lines indicate the origin of the issue. IP Address 169.xxx.xxx.xxx means you are not being assigned an IP Address from the DHCP Server. It also means your adapter is working enough to know it should have received an Address, but it didn't so it assigned itself the 169....(It is good news)
Next stop in line may be your Router or Cable Modem - however your setup is configured. They may need a simple power cycle. Do not know what you have, but saying you have both, turn both off for a minute. Turn on the Cable Modem and let it boot completely. Turn on the Router, letting it boot completely. Turn on computer and see how it is. If not working, turn all off again, and turn on Router then Cable Modem then computer in order, allowing each to boot completly. Still not working then we will need to know the Name Make and Model of the Router and Modem to dig deeper. (Also try the boot sequences using a Wired Connection)
TerryNet's Avatar
Computer Specs
Moderator with 64,016 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
12-Aug-2012, 10:37 AM #3
The Media disconnected for the ethernet probably means a defective cable or NIC.
nemebass's Avatar
nemebass nemebass is offline
Computer Specs
Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Intermediate
12-Aug-2012, 11:27 AM #4
I have both linksys modem and router
all other computers and devices in the house work properly
the hp laptop will not connect when the ethernet cable is hooked up
the cable works fine on desktop
also allready tried reseting the router and modem which also did not work

is it posible that the card in the laptop is faulty???though ive never heard of that happening
i did have to swap the memory out, the original stick was faulty
the laptop was purchased in Jan.
nemebass's Avatar
nemebass nemebass is offline
Computer Specs
Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Intermediate
12-Aug-2012, 11:31 AM #5
dont know if it was coincidence or not, the problem began after an adobe flash update
i dont see why that would cause it though
TerryNet's Avatar
Computer Specs
Moderator with 64,016 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
12-Aug-2012, 12:21 PM #6
What firewall or security suite is, or ever was, on the system?

TCP/IP stack repair options for use with Vista or 7.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
__________________
Microsoft MVP - Windows Expert - Consumer (since July 2010)
nemebass's Avatar
nemebass nemebass is offline
Computer Specs
Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Intermediate
12-Aug-2012, 12:56 PM #7
macafee, the free one with cox cable subscription, have it on all my computers
did the three resets through command prompt
still did not fix the problem
still conects with limited conectivity, but cannot access the internet
20_2_Many's Avatar
20_2_Many 20_2_Many is offline
Member with 495 posts.
 
Join Date: Jun 2012
12-Aug-2012, 01:17 PM #8
Look though all of your Router Settings. Be sure you have no Blocked Clients or MAC Filters that would exclude this computer. Connecting the computer directly to the Cable Modem will eliminate the Router. If it works then a Patch cable from Modem to Router to Computer should also work. If not, then a hard reset on the Router would be my next step.Be sure you know how to reconnect and reconfigure the router, the reset will disconnect all the other computers. Many how to videos on youtube
cantfly's Avatar
cantfly cantfly is offline
Account Disabled with 16 posts.
 
Join Date: Aug 2012
12-Aug-2012, 02:09 PM #9
Looks like it may be a dns issue.
http://en.wikipedia.org/wiki/OpenDNS
TerryNet's Avatar
Computer Specs
Moderator with 64,016 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
12-Aug-2012, 05:44 PM #10
Uninstall McAfee and run the Removal Tool. You can reinstall after testing.
nemebass's Avatar
nemebass nemebass is offline
Computer Specs
Member with 5 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Intermediate
14-Aug-2012, 08:07 PM #11
no blocked clients on modem or router
the comp will not connect with LAN cable
all other computers work fine on modem and router
the HP just wont work
it will connect but with limited conectivity on both wifi and Lan cable
20_2_Many's Avatar
20_2_Many 20_2_Many is offline
Member with 495 posts.
 
Join Date: Jun 2012
18-Aug-2012, 11:56 AM #12
this applies to Vista - but has links for the issue in other OD, so this may help.
http://support.microsoft.com/kb/928233/en-us

20_2_Many's Avatar
20_2_Many 20_2_Many is offline
Member with 495 posts.
 
Join Date: Jun 2012
18-Aug-2012, 11:57 AM #13
OS not OD -
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑