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Solved: Connected to Network but no Internet Access


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fwerty's Avatar
fwerty fwerty is offline
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18-Aug-2012, 12:37 PM #1
Solved: Connected to Network but no Internet Access
Hi,

I can't connect suddenly to the Internet. I tried both Wired and Wireless connection to my laptop. The icon is showing that my laptop has detected the connection but has no internet access.

Showing in my screen is: Connected to Network. IPV4 no internet access, IPV6 no internet access

I tried using my iPhone to connect via the wireless connection and I could get browse the Internet with it.. hence i'm sure the problem lies with the laptop.

I did a ipconfig all (as u will find them in the attached).

I tried rebooting. Still, it doesn't work. Could anyone please help?



Other info
Using McAfee antivirus
Attached Files
File Type: rar File 1.rar (304.7 KB, 66 views)
File Type: rar File 2.rar (367.6 KB, 27 views)
TerryNet's Avatar
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Location: Ottawa, IL
18-Aug-2012, 04:11 PM #2
Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
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fwerty's Avatar
fwerty fwerty is offline
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19-Aug-2012, 12:18 AM #3
Hi, my ipconfig /all results are:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Dejie>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Dejie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 4C-EB-42-12-D2-76
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4C-EB-42-12-D2-76
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 4C-EB-42-12-D2-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : 4C-EB-42-12-D2-75
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 84-8F-69-C9-19-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b072:8ea7:76cf:5e9d%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, 19 August, 2012 1:02:40 PM
Lease Expires . . . . . . . . . . : Sunday, 26 August, 2012 1:02:39 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 243568489
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-D5-1B-87-84-8F-69-C9-19-D6
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{5A054A92-8E65-42E2-8853-91A236E3E6AE}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.gateway.2wire.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Dejie>

Others that i ran as well:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Dejie>ping 192.168.1.6
Pinging 192.168.1.6 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 192.168.1.6:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Dejie>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Dejie>ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Dejie>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\Dejie>
TerryNet's Avatar
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19-Aug-2012, 06:43 AM #4
Thanks for going "above and beyond" with those pings.

The "General failure" is often caused by a firewall or security suite, with ZoneAlarm and Norton seeming to be major culprits. What one is, or ever was, on the system?
fwerty's Avatar
fwerty fwerty is offline
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19-Aug-2012, 10:42 AM #5
Im using McAfee. I tried switching off the Firewall button but still could not connect to the Internet.
TerryNet's Avatar
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19-Aug-2012, 11:12 AM #6
Uninstall McAfee and run the Removal Tool. You can reinstall it after testing.
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19-Aug-2012, 11:43 AM #7
Download K-meleon browser and try every website you might like. But before that. You should deinstall Google Chrome, Opera etc. Except from Internet Explorer. After that download Google Chrome or what so ever. And Voila. Worked for me.
fwerty's Avatar
fwerty fwerty is offline
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19-Aug-2012, 12:09 PM #8
Hi thanks for your help.

I have figured out the problem.

Seems like it was due to a Microsoft update that caused the problem.

Anyone who has the same problem as me, please use system restore to revert back to the original state.
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krorp   (Cheryl) krorp is offline
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19-Aug-2012, 08:26 PM #9
Same problem
How do you restore it if you can't get online with your laptop?
fwerty's Avatar
fwerty fwerty is offline
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20-Aug-2012, 05:06 AM #10
oh u can run it in offline mode.

problem seems to be mcafee vs windows update... i think u would have a system restore point before windows actually updates your system (automatically created).
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22-Aug-2012, 07:02 AM #11
Remove KB2705219
Turn off auto patch install
If you have McAfee reinstall it - see
http://service.mcafee.com/faq/TS101446.htm

Issue seems to be KB2705219 - it stops all incoming packets.
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