Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Laptop connects to wireless router but with no internet access


(!)

redeggs's Avatar
redeggs redeggs is offline
Computer Specs
Member with 2 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Intermediate
18-Aug-2012, 04:45 PM #1
Laptop connects to wireless router but with no internet access
I have a Dell Studio 1555 laptop with Windows 7 Home Premium that I've owned for just over two years.

Last night, after a couple of hours using the internet, the connection stopped. The wireless router still had an 'Excellent' signal, but it also said I had no internet access. All of the other wireless devices in my house connect to the internet perfectly, including when right next to the laptop.

I've tried disabling the firewall and resetting the computer a few times, but nothing seems to pick up the internet access. The troubleshooting guide tells me that it is a problem with the wireless modem, but quite obviously that isn't true.

I haven't installed anything on the computer for several months, and I have already ran a full virus check. Can anyone help me? Thank you in advance!
Miikae99's Avatar
Miikae99 Miikae99 is offline
Computer Specs
Member with 3 posts.
 
Join Date: Aug 2012
Experience: Intermediate
18-Aug-2012, 05:55 PM #2
Similar Problem Here
[I used your other "hijack" to start your own thread. Please continue here. Thanks for understanding. TerryNet]

Last edited by TerryNet; 19-Aug-2012 at 07:44 AM.. Reason: redirect other poster to own thread.
TerryNet's Avatar
Computer Specs
Moderator with 67,284 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
19-Aug-2012, 07:46 AM #3
Can you successfully connect by ethernet?

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

Also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
__________________
Microsoft MVP - Windows Expert - Consumer (since July 2010)
redeggs's Avatar
redeggs redeggs is offline
Computer Specs
Member with 2 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Intermediate
19-Aug-2012, 08:00 AM #4
Ethernet connection does not work, which does seem to suggest an internal problem.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Richard>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Richard-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cable.virginmedia.net
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 0C-60-76-66-3F-AB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 0C-60-76-66-3F-AB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ecd6:e019:6c2a:9109%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.166(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 19 August 2012 13:51:35
Lease Expires . . . . . . . . . . : 26 August 2012 13:51:40
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 202137718
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B4-F1-A7-00-26-B9-14-9C-98
DNS Servers . . . . . . . . . . . : 194.168.4.100
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-26-B9-14-9C-98
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.virginmedia.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{46DF4B0D-5E58-4EF0-94A3-2250B97B5534}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Richard>
TerryNet's Avatar
Computer Specs
Moderator with 67,284 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
19-Aug-2012, 09:51 AM #5
What firewall or security suite do, or did you ever, have on the system?

TCP/IP stack repair options for use with Vista or 7.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑

Content Relevant URLs by vBSEO 3.3.2