How is internet access on this computer with an ethernet connection?
Any other device using the same wireless network, and if so how is its internet access?
If you are running Windows ...
Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the
Xirrus Wi-Fi Inspector. If you need help with that see
TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.
Also show ...
Open a (black) Command Prompt window:
Hold the
Windows logo key and press
r; in the Run box type
cmd and click on
OK.
Type the following command:
IPCONFIG /ALL
[Note that there is no space between the slash and ALL.]
Right click in the command window and choose
Select All, then hit
Enter.
Paste the results in a message here.
If necessary use a text file and removable media to copy the results to a computer with internet access.