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customers may experience loss of network connectivity and/or errors in McAfee 17/8/12


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etaf's Avatar
etaf   (Wayne) etaf is online now
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Join Date: Oct 2003
Location: Surrey, UK
20-Aug-2012, 02:11 PM #1
customers may experience loss of network connectivity and/or errors in McAfee 17/8/12
20th August 2012
Some customers may experience a loss of network connectivity and/or errors in McAfee Security Center after a recent update
McAfee has updated a file that has caused issues with McAfee antivirus products and disruption to some customers' Internet service

Solution
http://mcaf.ee/s3b79
also the removal tool has resolved quite a few issue reported here - see below

Environment/Affected Suites:
All McAfee suites

Affected Operating Systems:
Windows XP
Windows Vista
Windows 7

Problem 1
After a recent update, customers are unable to access the Internet.

Problem 2
Customers are unable to perform any actions in the McAfee Security Center console. One of the following errors displays when you perform any operation in the McAfee Security Center console such as scans and updates:

Solution
http://mcaf.ee/s3b79
http://service.mcafee.com/faq/TS101446.htm
also the removal tool has resolved quite a few issue reported here - see below


Mcafee Removal Tool
http://service.mcafee.com/FAQDocument.aspx?id=TS101331

http://majorgeeks.com/McAfee_Consume...ool_d5420.html

--------------------------------------------------------------

After removing the mcafee product - if you have a subscription and would like to re-install mcafee

Quote:
To download and install your McAfee service, please follow these steps:

1. Go to https://home.mcafee.com/Secure/Prote...e=PLEASE_LOGIN
2. Enter your registered email address and password
3. Click on My Account
4. Click on Download under (Customer's subscription)
5. Follow the prompts to install
If you have any problems you can contact mcafee via email or online chat here
http://service.mcafee.com/LocaleSele...S&pt=1&st=CHAT

McAfee landing page
https://us.mcafee.com/en-us/landingp....asp?cid=35114

Resolving the recent update issues with McAfee Consumer Products
http://home.mcafee.com/legacyeol/pro...&culture=en-US

McAfee offers compensation for losses from signature debacle
http://www.h-online.com/security/new...le-987886.html
http://www.pcadvisor.co.uk/news/inte...pled-xp-users/
__________________
Wayne
Please let us know what the final solution was to any problem posted

Last edited by etaf; 07-Dec-2012 at 07:05 AM..
McAfee's Avatar
McAfee   (McAfee) McAfee is offline
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Join Date: Aug 2012
Location: Santa Clara, CA
22-Aug-2012, 08:30 PM #2
McAfee
On Friday, McAfee issued an update that resulted in disruption of Internet service and McAfee product functionality errors for some customers. We deeply regret any impact this may have had and offer our sincere apologies for any inconvenience and concern that this may have caused you.

Our first priority was and continues to be helping our customers get their PCs running reliably, confidently, and securely. We are continuing to work diligently to help customers get up and running.

Consumers experiencing Internet connectivity issues should reboot their computers in safe mode (in most cases as the computer is booting press and hold the "F8 Key"). Once in safe mode, the consumer should have Internet connectivity. In the browser, they should type http://mvt.mcafee.com, to run the McAfee Virtual Technician. Once the MVT has been run, the consumer may reboot in regular mode and the issue should be resolved.

Alternately, the issue can be resolved by uninstalling the current McAfee software, re-booting the computer, and re-installing the updated McAfee software via the instructions outlined in the Knowledge Base Article published by McAfee Technical Support at http://service.mcafee.com/FAQDocument.aspx?id=TS101446

Impacted ISP customers may need to log-in to the ISP portal to access and reinstall the current McAfee software.

For users experiencing an error message when they open McAfee console, McAfee recommends running the MVT utility available for download at: mvt.mcafee.com. This tool will automatically update the user and address the error messages they see in McAfee console.

Once this process has been completed, the issues including Internet access should be restored. Please note that this knowledge base article will continue to be updated on an ongoing basis.

Again, we offer our sincere apologies and know that we are working to help our customers.

Last edited by McAfee; 22-Aug-2012 at 10:29 PM.. Reason: update links
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