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Laptop locked out of wireless network


DrMarthaJones's Avatar
DrMarthaJones DrMarthaJones is offline
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Join Date: Aug 2012
Experience: Beginner
20-Aug-2012, 08:59 PM #1
Unhappy Laptop locked out of wireless network
12 hours ago, my laptop connected to my home's wireless network, no problem. The only event between then and the next time I logged in was that the ethernet cable was unplugged from the router, to be plugged directly into the Xbox. After it was reconnected, my laptop was recieving the signal, and the other home computers connect to internet just fine, but the laptop is locked out of the network.
Error message when I click Connect:
"Unable to acquire an IP address while connecting to Wi-Fi. Please check your settings and contact the system administrator if the problem persists."
I have already tried restarting the computer, the modem, and the router. I do not want to reset the modem to factory settings.
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etaf   (Wayne) etaf is online now
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Moderator with 55,238 posts.
Join Date: Oct 2003
Location: Surrey, UK
21-Aug-2012, 12:30 PM #2
can we see an ipconfig /all

"Unable to acquire an IP address while connecting to Wi-Fi.
are you connected with wifi at all?

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
Please let us know what the final solution was to any problem posted
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