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DHCP is not enabled on the router, I'm not sure if I have to set that setting on the modem?
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that would depend on if the modem is also acting as a router
some make and models of the router and the modem
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set up a wireless password on their network,
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What did you change to ? WPA / WPA2 / WEP - exactly what type of security used ?
the change of password did this effect all devices ?
please give details ?
lets see an ipconfig /all and ping tests
------------------------------------------------------------------------ ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
We would like to see the results from an
ipconfig /all - post back the results in a reply here.
Hold the
Windows key and press
R, then type
CMD then press
Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command. ipconfig /all > network.txt & network.txt
It will export the results into notepad and then automatically open the notepad and display on your screen.
Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose
Edit -
Select all
all the text will now be highlighted
Next
From the notepad menu - choose
Edit -
Copy
Now go back to the forum - goto the reply and then right click in the reply box and
paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------ ------------------------------------------------------------------------ Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
Start> Run {search bar in Vista/W7}> type
CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):
Type the following command
Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection. |
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