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Can connect via Ethernet but not wirelessly


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pjbabington pjbabington is offline
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16-Sep-2012, 11:14 AM #1
Can connect via Ethernet but not wirelessly
I can connect to the internet via Ethernet but the laptop says no connections are available when I unplug the cable and try and connect wirelessly. Our other laptops have no problem. However, Xirrus CAN see lots of networks when the cable is unplugged (see below), including the Belkin which is our home network.

I have updated drivers, updated McAfee to DAT version 6836, run diagnostics, but Windows troubleshooter tells me there is a problem with the adapter, tho Device Manager seems to think it is working fine. Here are the ipconfig reports (with cable disconnected). Do you have any ideas?

Kate

Windows IP Configuration

Host Name . . . . . . . . . . . . : christopher
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F0-4D-A2-6D-2A-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Attached Thumbnails
Can connect via Ethernet but not wirelessly-xirrus.png  
etaf's Avatar
etaf   (Wayne) etaf is online now
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16-Sep-2012, 11:55 AM #2
what windows version do you have

no wireless adapter listed in ipconfig /all

try a tcp/ip reset and lets see device manager screen shot - see below

------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7

Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357


------------------------------------------------------------------------

TCP/IP stack repair options for use with Windows XP with SP2/SP3

Start, Run, CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log and press enter

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog and press enter

ReStart (reboot) the machine.

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357

------------------------------------------------------------------------


------------------------------------------------------------------------
Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if this does not work then -

Windows 7 or Vista
Click on the Start Orb
In the Start Search box type
device manager and then press enter

-------------------

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager


network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
----
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

-----
http://www.techsupportforum.com/foru...er-655905.html

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__________________
Wayne
Please let us know what the final solution was to any problem posted
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pjbabington pjbabington is offline
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16-Sep-2012, 01:37 PM #3
Windows 7 SP1
tcp/ip reset worked fine

Here is Device Manager

Kate
Attached Thumbnails
Can connect via Ethernet but not wirelessly-devicem.png  
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etaf   (Wayne) etaf is online now
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16-Sep-2012, 01:41 PM #4
can we see an ipconfig /all now
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16-Sep-2012, 01:48 PM #5
Here you are:

Windows IP Configuration

Host Name . . . . . . . . . . . . : christopher
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F0-4D-A2-6D-2A-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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etaf   (Wayne) etaf is online now
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16-Sep-2012, 01:51 PM #6
Remove the Network Adapter
goto the device manager > Network Adapters > click on the [+] to show all the adapters

right click on the adapter and from the menu

remove/uninstall the adapter

Now restart the pc and allow windows to detect new hardware and re install the adapter and the driver

then can we see another ipconfig /all now
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16-Sep-2012, 02:10 PM #7
Here you are. There is also still the unknown disabled device showing in Device Manager

Windows IP Configuration

Host Name . . . . . . . . . . . . : christopher
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F0-4D-A2-6D-2A-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Attached Thumbnails
Can connect via Ethernet but not wirelessly-dm2.png  
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etaf   (Wayne) etaf is online now
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16-Sep-2012, 02:17 PM #8
Quote:
There is also still the unknown disabled device showing in Device Manager
------------------------------------------------------------------------
How to identify hardware in Device Manager

right click on the device unknown disabled device showing in Device Manager

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation
Device ID code 008A is for this device - Intel Centrino Wireless-N1030


------------------------------------------------------------------------
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pjbabington pjbabington is offline
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16-Sep-2012, 02:21 PM #9
This is what I got:

ACPI\SMO8800
*SMO8800

Does that help?
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etaf   (Wayne) etaf is online now
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16-Sep-2012, 02:24 PM #10
is the pc a dell can we have the service tag number -should be written on the pc
if so it appears to be accelerometer, a device that detects when your laptop may be falling and instantly stops the hard disk so it isn’t damaged on impact.
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16-Sep-2012, 02:27 PM #11
Yes it's a Dell
Service tag DBQ4YP1
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etaf   (Wayne) etaf is online now
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16-Sep-2012, 02:40 PM #12
i cant see the driver listed - but it could be part of the chipset
http://www.dell.com/support/troubles...icetag=DBQ4YP1

have you tried with the ethernet connected
right click on the adapter
and update driver
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16-Sep-2012, 02:45 PM #13
I updated the Intel Centrino Wireless N-1000 driver yesterday to version 15.1.1.1.

The hardware id for the adapter is
PCI\VEN_8086&DEV_0083&SUBSYS_13258086&REV_00
PCI\VEN_8086&DEV_0083&SUBSYS_13258086
PCI\VEN_8086&DEV_0083&CC_028000
PCI\VEN_8086&DEV_0083&CC_0280

Is there any chance my PC has misidentified the hardware and loaded the wrong driver?
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etaf   (Wayne) etaf is online now
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16-Sep-2012, 02:59 PM #14
for that service tag - this is the driver listed
http://www.dell.com/support/drivers/...eid=2960743606

which is different to the one you have listed

if you right click on the adapter and update driver - what happens
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16-Sep-2012, 03:27 PM #15
First try nothing happened so I forced it to load an old driver and it has re-updated to the one I had.
Still no sign of the adapter on ipconfig and laptop cannot see any woreless networks.
I am confused as to why Xirrus can see them when the laptop cannot.

Kate
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