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can't connect to internet with home computer (but laptop will)


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bjwalker's Avatar
bjwalker bjwalker is offline
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18-Sep-2012, 06:58 PM #1
can't connect to internet with home computer (but laptop will)
Hello, I'm operating on a windows XP operating system (home computer)
and having problems connecting to the internet. My router and modem
are working fine as I am able to connect to the internet by using my
laptop. I had McAfee on my computer and after reading the problems
associated with it, uninstalled it. But after un-installation, I am
still unable to connect to the internet. Help!
etaf's Avatar
etaf   (Wayne) etaf is offline
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19-Sep-2012, 04:49 AM #2
Apart from Mcafee, What other firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, AVG etc

if you are connected by wireless, please include the xirrus screen shots - see how below.

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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__________________
Wayne
Please let us know what the final solution was to any problem posted
TerryNet's Avatar
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19-Sep-2012, 10:40 AM #3
Did you also use the McAfee Removal Tool?

Did you ever get internet access with this computer through this router?

Do you have service pack 3?
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widowman10 widowman10 is offline
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19-Sep-2012, 12:34 PM #4
hey guys, i've been trying to help a little with this issue, so i might pop in with a little more info here and there....

Quote:
Originally Posted by etaf View Post
Apart from Mcafee, What other firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, AVG etc

if you are connected by wireless, please include the xirrus screen shots - see how below.
There were no other firewall / AV applications on this computer. There *might* have been in the past though (maybe Norton about 3 years ago?).

This computer is connected through the internet not by wireless, but by the ethernet cable.

Quote:
Originally Posted by TerryNet View Post
Did you also use the McAfee Removal Tool?

Did you ever get internet access with this computer through this router?

Do you have service pack 3?
Yes, McAfee was un-installed accordingly.

Yes, internet was working great until recently. Router is new and works great, laptop is able to connect wirelessly and via the ethernet cable if plugged in to that.

Not sure on service pack #, will have to check.
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etaf   (Wayne) etaf is offline
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19-Sep-2012, 01:46 PM #5
Quote:
(maybe Norton about 3 years ago?).
please run the norton removal tool
--------------------------------------------------------------

Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
https://www-secure.symantec.com/nort...ersion=current

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal...NRT_d4749.html

--------------------------------------------------------------
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widowman10 widowman10 is offline
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19-Sep-2012, 02:03 PM #6
Is the McAfee service pack 3 the top version listed here?

http://service.mcafee.com/FAQDocumen...33&id=TS101107
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etaf   (Wayne) etaf is offline
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19-Sep-2012, 02:19 PM #7
service pack 3 is for XP
Start>control panel> system > should see the SP there

and available via windows update or stand a lone here
http://www.microsoft.com/en-us/downl...ils.aspx?id=24
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bjwalker bjwalker is offline
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19-Sep-2012, 04:25 PM #8
-ran the uninstall on norton
-re-ran the uninstall on mcafee again
-I have service pack 3
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etaf   (Wayne) etaf is offline
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19-Sep-2012, 04:29 PM #9
can we see an ipconfig /all and xirrus screen shot
------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

{If the above link does not work heres another link http://www.pcworld.com/downloads/fil.../download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.

Run the program

A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus...-1-RevB-6.aspx

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

If you are using the Mac OS then use http://www.istumbler.net/ or
if you want to optimise base station position and signal strength / dead spots use
http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
------------------------------------------------------------------------
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bjwalker bjwalker is offline
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19-Sep-2012, 05:01 PM #10
here are the results of the ip config
Windows IP Configuration

Host Name . . . . . . . . . . . . : waltden
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : CNet PRO200WL PCI Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-80-AD-D0-5A-25
etaf's Avatar
etaf   (Wayne) etaf is offline
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19-Sep-2012, 05:11 PM #11
can you try your laptop on the cable and see if that will connect

would you do a tcp/ip reset

------------------------------------------------------------------------

TCP/IP stack repair options for use with Windows XP with SP2/SP3

Start, Run, CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log and press enter

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog and press enter

ReStart (reboot) the machine.

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357

------------------------------------------------------------------------
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widowman10 widowman10 is offline
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19-Sep-2012, 07:03 PM #12
TCP/IP & WINSOCK were both reset to default, no error messages with either, computer still not able to connect to internet. Ethernet cable works great, connects to internet just fine.
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etaf   (Wayne) etaf is offline
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20-Sep-2012, 06:21 AM #13
can we see the ipconfig /all and xirrus screen shot please
bjwalker's Avatar
bjwalker bjwalker is offline
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24-Sep-2012, 12:56 PM #14
can't connect to internet
Thanks for your help. My computer is connecting now, and while there seems to be other issues (now the laptop won't connect), I'm going to go with it for now.
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etaf   (Wayne) etaf is offline
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24-Sep-2012, 01:03 PM #15
Quote:
Thanks for your help. My computer is connecting now, and while there seems to be other issues (now the laptop won't connect), I'm going to go with it for now.
sp the desktop is now fixed - but you are unable to connect with the laptop
but need to support now here
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