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CenturyLink Disconnection Problems


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TuxedoPenguin's Avatar
TuxedoPenguin TuxedoPenguin is offline
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Join Date: Jan 2013
05-Jan-2013, 11:11 AM #1
CenturyLink Disconnection Problems
Hello, everyone. I've come to these forums seeking a solution that CenturyLink, my ISP, has been unable to give. My issue is odd, but infuriating all the same. I, myself, am an avid gamer, youtube video watcher, forum lurker, etc., but it has become almost impossible over the past month or two.

What happens is, let's say i'm playing a co-op campaign in the popular Shogun 2 Total War, running off of Steam, while also in a voice chat program called TeamSpeak. Okay, now, i'll be able to play for a good 20 minutes with my friend, talking together and such, but at random points, my internet will shut off for a short amount of time, 10 seconds maybe, and turn back on, causing me to disconnect from TS, Shogun 2, and Steam, having to manually reconnect to them all. It also happens when watching YouTube videos, say I have it buffering for a minute, I put it into fullscreen and begin watching, if the internet happens to shut off during this time, it will stop the video and force it to restart, which is truly aggrevating as I have to find my spot again.

This problem renders my gaming and video-watching to be relatively undoable, and CenturyLink has offered the most meager amount of help possible. I'm hoping someone here, on these forums, can help me to resolve this issue, as it truly boils my blood that I pay this much only to be limited to surfing, when I want to enjoy my full experience.

I'm running on Windows 7, and am wired up to my router/modem box, the PK5001Z, and am not sure what else I can possible do. Thanks to any help or tips given in advance.
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etaf   (Wayne) etaf is offline
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Join Date: Oct 2003
Location: Surrey, UK
05-Jan-2013, 01:19 PM #2
Is this the only PC that disconnects - do other devices connected work OK - if so how are they connected to the router - wireless or wired

would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
Make sure you also indicate on the reply which tests are for what condition.
Please post back here the make and exact model of the router and if you have a separate modem, the make and exact model of the modem.

Please make a note of the status of the lights on the modem and on the router when working normally - post that light status here.
Now when the internet disconnects make a note of the status of the lights for the modem and router here again. also note which have changed.

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc

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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

This should also work for windows 8
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

Type the following command
Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Quote:
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

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__________________
Wayne
Please let us know what the final solution was to any problem posted
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