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Laptop wont detect wifi


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babyk1986's Avatar
babyk1986 babyk1986 is offline
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19-Feb-2013, 09:33 PM #1
Laptop wont detect wifi
hi
My laptop is not detecting any wifi connections. I have plugged my iphone in and internet will run off that. have tried troubleshooting but nothing. Its a toshiba satellite and using windows 7??
purduebmaker7's Avatar
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19-Feb-2013, 09:41 PM #2
Go into device manager. Do you see any red x's? particularly on network adapters.
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babyk1986 babyk1986 is offline
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19-Feb-2013, 10:15 PM #3
no can't see any
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19-Feb-2013, 10:31 PM #4
Hit the windows logo key + R. A run box will appear. In it, type cmd and press enter. In the black box that appears, type ipconfig/all and press enter. Copy the results into this form.
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19-Feb-2013, 10:59 PM #5
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\shane>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : shane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Apple Mobile Device Ethernet
Physical Address. . . . . . . . . : 02-F4-B9-36-B2-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::60fb:a242:c360:a1e7%18(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : Wednesday, February 20, 2013 2:56:10 PM
Lease Expires . . . . . . . . . . : Thursday, February 21, 2013 2:41:46 PM
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 386069689
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-74-08-E2-70-5A-B6-C0-90-7C

DNS Servers . . . . . . . . . . . : 10.143.147.147
10.143.147.148
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 70-5A-B6-C0-90-7C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{62F1ABCF-8C80-4556-88BF-2B43C2DAAA9F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EDF2AD7D-4EBF-4FF7-863E-3EC18DA707A8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2878:1721:53eb:f5fc(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2878:1721:53eb:f5fc%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\shane>
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19-Feb-2013, 11:05 PM #6
Back in device manager under network adapters, can you provide a screenshot or list the information under network adapters.
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19-Feb-2013, 11:11 PM #7
Network Adaptors
- Apple Mobile Device Ethernet (im using my iphone hotspot for internet)
- Realtek PCIe FE Family Controller
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19-Feb-2013, 11:17 PM #8
Make sure your wireless radio is turned on. Usually, there is a button or switch on the laptop.
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19-Feb-2013, 11:19 PM #9
yeh we have tried hitting the FN F8 button. When we hit the FN button the F8 option isn't there
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19-Feb-2013, 11:26 PM #10
Have you tried updating to the latest drivers? If not, I would do so.

Also, when did this problem start occurring? It would be possible to do a system restore to a point when it was working to get it working again.
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19-Feb-2013, 11:30 PM #11
only started on weekend. did an anti virus update, but that was it. sorry am not that computer savy how do i update drivers? or system restore?
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20-Feb-2013, 12:04 AM #12
Alright let's try the system restore. Go to the start icon in the bottom left hand corner. In the search bar, type system restore and select it as it comes up. The first screen you can just select next. Then, you will see all the restore points you can restore to. Find one that has a date before this issue occurred. There should be one right before you updated the antivirus. If not, go back farther. You can select the show more restore points button to see more. To not go back farther than you need to though.

If this doesn't work, disable your antivirus and see if the problem goes away. I have seen lots of problems caused by antivirus, typically norton, kaspersky, and others.
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20-Feb-2013, 12:15 AM #13
ok have done a restore. and then temporarily disabled anto virus (AVG) and nothing someone mentioned something about an internal wifi card being busted? don't know if there are just pulling my leg??
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20-Feb-2013, 12:34 AM #14
You were asked to verify that the wireless switch was turned on, and you responded with a comment about FN-F8 or some such...

There should be an actual switch, I think it should be on the front edge of that machine? A tiny slide switch that can be hard to notice unless you actually tip the machine up to look at the front edge in a good light. Might have a wireless antenna symbol beside it. Make sure that this did not accidentally get turned off.
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20-Feb-2013, 12:39 AM #15
there is a little thing on the front with a little wireless pic but im assuming its a light as we have tried to push it with a couple of things and no luck?
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